I need help- am not sure who to contact/ call. I'm a (fairly) new Articulate user, and have been getting along just fine. However, the last time I went back to my project and try to Preview or Publish, I got a message asking me if I want to make my file "readable". I clicked on "Yes", and then got a message that says my file can not be made readable. I've checked the file's properties, and it says that it IS readable. Any ideas for me---- or even, a help desk # that I can call? Thanks. Julie Crotty
Have you tried importing it into a new Presenter file? That can solve random glitches that occur.
I don't receive this message on my own Presenter files, so I'd like to test yours - can you post here in the forums or send to our team by submitting a Support case?
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Hi Julie and welcome to Heroes!
Have you tried importing it into a new Presenter file? That can solve random glitches that occur.
I don't receive this message on my own Presenter files, so I'd like to test yours - can you post here in the forums or send to our team by submitting a Support case?
You'll need to package your Presenter files as directed here.
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