Can't publish - Always asking to report a bug

May 16, 2014

Hi,

I have to publish a presentation as soon as I can but I always get that prompt telling what you can see in the image.

I did send the report 5 times.

Can you help me publishing this project this A.M. ?

Thank you

7 Replies
Leslie McKerchie

Hi Mario!

Looks like Phil is taking care of you here, and he is correct about the repair.

If you determine that you have a corrupted presentation, the following will assist you in re-using your slides in a new presentation:

  1. Open a blank presentation in PowerPoint.
  2. Save the presentation.
  3. Click the Home tab.
  4. Click the drop-down arrow beside New Slide and select Reuse Slides.
  5. Click the Browse button and select Browse File.
  6. Locate your original PowerPoint file and click the Open button.
  7. At the bottom of the Reuse Slides panel, select the Keep source formatting check box.
  8. Right click the first slide in the Reuse Slides panel and select Insert All Slides.
  9. Save the new presentation and republish.

Note:  Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation.  You may need to export the narration from your original presentation.  Then import it into the new presentation.

Not sure what happened to cause you to have issue.

Christine Hendrickson

Hi Mario,

No, a corruption issue is not considered a bug. If you experience this often, we may need to look closer at how you're working with the project. 

In the meantime, please be sure to follow these best practices to avoid any future corruption of your project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

I know Phil covered most of that already, but I wanted to be clear that these are important. 

If it's not a corruption issue, it may be an installation issue in which case it would be best to follow Phil and Leslie's suggestions for running the repair. 

If you're still experiencing these issues, please try the following troubleshooting steps:

Unexpected or Erratic Behavior in Articulate Studio

Please let us know if you continue to see issues when you attempt to publish. 

Best,

Christine

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