Can't re-enable the Articulate Ribbon
Sep 02, 2013
Today after hours of editing, PowerPoint crashed. When I re-opened the files, I started to get the following message:
"Looks like the Articulate Presenter ribbon has been disabled. Would you like to enable it?"
So after searching this amazing forum, I figured out that I needed to run PowerPoint as an administrator. I went to the Add In screen, and re-enabled the Articulate plugin. Except, it doesn't enable the plugin. Nothing happens.
So I unistalled and re-installed Articulate to account for any corruption in the files. I also uninstalled and re-installed Microsoft Office.
But I still get the same message every time I open PowerPoint. Doesn't matter which file, every PowerPoint file gives the same error.
I have a huge deadline for a contracted client and I absolutely need to get the work done. Can someone please help -- if uninstalling and re-installing the programs doesn't fix the problem, what else can I do?
Thanks!
6 Replies
Hi Twila and welcome to E-Learning Heroes! It sounds as if you've gone through a lot of troubleshooting already, so it may be best to go ahead and work with our support team to get your issue resolved.
I have the same issue. If you find out how to fix it, please post. Thanks Twila
Hi Tracie,
I was able to fix it. It ended up being the Trust Center Settings in Microsoft Office. And then I uninstalled the ribbon and re-installed it manually.
Here is the page I used to fix the problem: http://www.articulate.com/support/kb_article.php?product=ap9&id=ud1bs9zyxil2
Please let me know if this helps you as well.
Thanks,
Twila
Hi Tracie! Looks like Twila has popped back in to take care of you
Just let us know if that solution works for you as well or if you need anything further.
Thanks Twila!
I have the same issue on PowerPoint 2013. I followed instructions given on the link posted by Twila; unfortunately that did not work.
I did all the things Twila did -- reinstalling Office / reinstalling Articulate Studio again and again. Still the message
"Looks like the Articulate Presenter ribbon has been disabled. Would you like to enable it?"
When I say, enable; get the message
"Unable to load Articulate Presenter add-in. Click on learn more ...... " STILL no Articulate Ribbon!
keeps happening every time I open PowerPoint by itself or with any .pptx file.
It's really frustrating not being able to see the Articulate Ribbon in PowerPoint 2013.
Would tremendously appreciate any help anyone can help. Thanks,
++ Kal
Hi Kal and welcome to E-Learning Heroes! Are you trying to get this to work with Studio '13? Studio '09 is not compatible with Office 2013.
If so, you may need to reach out to our support team with all of the difficulty that you are having and the troubleshooting that you have done.
This discussion is closed. You can start a new discussion or contact Articulate Support.