I'm unable to view my Engage interactions or Quizmaker quizzes within my Presenter file. I can create, open, edit, and save them, but they are not visible in the Presenter file at all. When I am working with an interaction from within Presenter and click the Save and Return to Presenter button, the software goes through all the motions of doing so, but the interaction slide does not display in the Presenter file with the other PowerPoint slides. The interaction/quiz is saved on my computer, however.
Is anyone familiar with this issue? What is causing this problem and how can it be corrected?
Thanks for getting back to me. I am working locally on my files, and the problem appears to be across all files. I’ve tried working with existing files as well as working with newly created ones.
If Articulate Studio '13 isn't working properly, a simple repair may fix the problem. Follow these steps for your version of Microsoft Windows:
Windows Vista or later
Close PowerPoint and all Articulate programs.
Locate your Studio installation file. If you can't find it, download it again, and save it to your computer. Use the download link in your product confirmation email, or click here.
Right-click the installation file, and select Run as administrator.
Select the option to Reinstall, and follow the prompts to complete the process.
Reboot your computer.
Windows XP or earlier
Close PowerPoint and all Articulate programs.
Locate your Studio installation file. If you can't find it, download it again, and save it to your computer. Use the download link in your product confirmation email, or click here.
Double-click the installation file.
Select the option to Reinstall, and follow the prompts to complete the process.
I'm having this same issue. I updated everything in 2018, and it worked at the time. Now I can create the engagements and quizzes. They show up in the local folder, but do not show up in the actual presentation. Oddly enough it puts a slide in the presentation but it's blank. I've repaired the installation, uninstalled and reinstalled the software and nothing works.
Thank you for bringing this to our attention! I see you're in excellent hands with Jose from our Support team, where he recommended the next troubleshooting steps.
Let us know if you have any questions about what he sent!
9 Replies
Hi Brenda!
Are you working locally on your files? Does this happen across all files or just one file?
You may need to conduct a repair of your software as this would not be the expected behavior.
Hi, Leslie,
Thanks for getting back to me. I am working locally on my files, and the problem appears to be across all files. I’ve tried working with existing files as well as working with newly created ones.
Thanks,
Brenda
Thanks for the update Brenda! I would go with the repair option that I shared above then.
I’m sorry, but for some reason, I’m not able to access the articulate.com site. Will you please send the repair instructions to me via email? Thanks!
Hi Brenda!
If Articulate Studio '13 isn't working properly, a simple repair may fix the problem. Follow these steps for your version of Microsoft Windows:
Windows Vista or later
Windows XP or earlier
See also:
Thanks, Leslie. I hope this works!
Just let us know Brenda :)
Leslie:
I'm having this same issue. I updated everything in 2018, and it worked at the time. Now I can create the engagements and quizzes. They show up in the local folder, but do not show up in the actual presentation. Oddly enough it puts a slide in the presentation but it's blank. I've repaired the installation, uninstalled and reinstalled the software and nothing works.
Any ideas.
Thanks.
Steve
Greetings, Steve!
Thank you for bringing this to our attention! I see you're in excellent hands with Jose from our Support team, where he recommended the next troubleshooting steps.
Let us know if you have any questions about what he sent!
This discussion is closed. You can start a new discussion or contact Articulate Support.