'cannot access content' error Ipad

Hi Everyone,

I published a course for ipad html 5, with presenter Studio 13. I downloaded the articulate mobile App on my ipad.

when i click to view the course, I get  a'cannot access content' error message on my ipad.

I am able to view the course on my desktop.

Can someone explain why this is happening? How can this be resolved?

Thanks for your help.


7 Replies
Maurine  Kwende

Thanks Leslie,

I checked the three boxes; ipad, html 5 and offline like i should following instructions.

I tried to view from  Safari and google chrome browsers from my ipad and got the same error message.

The moodle lms doesn't support Tin Can Api and offline content. 

I will uncheck the offline box and republish ,  if it would work. 


Leslie McKerchie

Hi Maurine!

In the article that I shared above, there is information regarding LMS that require login:

If your LMS requires a login, learners might not be able to use the Articulate Mobile Player, because browsers cannot pass security credentials to iPad apps unless the LMS supports Tin Can API.