Cannot Close or Quit a PowerPoint file with Presenter Add-in enabled.

I added the Articulate.Presenter.lpc Add-in recently and immediately my PowerPoint app would not Close or Quit a file. It simply restarts each time. As soon as I turn the Add-in OFF, the problem resolves. 

I'm using Articulate 360 Studio.  My PP version is: 2016 MSO (16.0.4849.1000) 32-bit.

Can you help?

2 Replies
Katie Riggio

Hi, Christena. Sorry you're at this obstacle!

Happy to help you get to the bottom of this add-in issue. First, let's see if a simple Studio 360 repair helps.

If those steps don't help fix the problem, please let our Support team know. They'll work with you 1:1 to ensure you're up and running on Presenter 360 in no time.

Let us know how you go after those steps!