Cannot open files since loading Upgrade 3

Jul 23, 2014

Lin Roberts
By Lin Roberts

Hi,

Yesterday I uploaded your Update 3 to my Articulate Studio 13,however since doing this I have neen unable to open or work in any presentations/courses and get an error message saying "Unexpected error; quitting". I have attached a picture of the error message I am getting. This happens on all courses I open and from all drives.

I have asked our IT department to look into this but they have no solution and thus suggested I try you.

Please could you assist with this. Many thanks Lin

9 Replies
Brian Batt
almost 10 years ago07/23/14 at 3:05 pm (UTC)

Hi Lin,

Can you try the following to resolve the issue?

Install VSTO:

http://www.microsoft.com/en-us/download/details.aspx?id=43664

Install at least .NET Framework 4.0:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

After installing the above, please restart your machine.

Let me know if you continue to have problems.

Lin Roberts
almost 10 years ago07/23/14 at 3:56 pm (UTC)

Hi Brian,

Many thanks for your fast responce!

I have loaded one of the files you suggest (one we already had so we did not need to load it) and restarted my computer.

This has made a difference in that the error message no longer appears and PowerPoint opens properly however it will not open current of new quizmaker or engage files and is spmily ignoring any attempt to open these (there are no warning messages). any further advice you can provide.

Thanks again

Lin

Brian Batt
almost 10 years ago07/23/14 at 8:58 pm (UTC)

Lin Roberts said:

Hi Brian,

Many thanks for your fast responce!

I have loaded one of the files you suggest (one we already had so we did not need to load it) and restarted my computer.

This has made a difference in that the error message no longer appears and PowerPoint opens properly however it will not open current of new quizmaker or engage files and is spmily ignoring any attempt to open these (there are no warning messages). any further advice you can provide.

Thanks again

Lin


Hi Lin,

What happens if you open Engage or Quizmaker directly instead of through PowerPoint?

Lin Roberts
over 9 years ago07/27/14 at 8:15 pm (UTC)

Brian Batt said:

Lin Roberts said:

Hi Brian,

Many thanks for your fast responce!

I have loaded one of the files you suggest (one we already had so we did not need to load it) and restarted my computer.

This has made a difference in that the error message no longer appears and PowerPoint opens properly however it will not open current of new quizmaker or engage files and is spmily ignoring any attempt to open these (there are no warning messages). any further advice you can provide.

Thanks again

Lin


Hi Lin,

What happens if you open Engage or Quizmaker directly instead of through PowerPoint?


Hi,

It opens fine but when I am trying to alter an already designed course within powerpoint it just freezes and I cannot do anything. Thanks in antisipation of a reply.
lin

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