I installed Articulate Studio '09 Pro via Windows Parallels 8 for Mac. The icons for Presenter '09, Quizmaker '09, Engage '09, Video Encoder '09 appear on the desktop. I double clicked Presenter '09 icon, but the Activation dialog box does not display an "Activate Now" button, thus I cannot enter the serial number. I clicked the "Launch PowerPoint" button, but it didn't launch. Has anyone discovered a way to resolve this?
You mentioned "the Activation dialog box does not display an "Activate Now" button, thus I cannot enter the serial number." Are you sure you have the syntax of the serial number correct? If the syntax isn't correct, the Activate Now button won't appear.
I'd be sure to confirm that your serial numbers are entered correctly and are valid.
What happens when you launch Quizmaker and Engage? Are you able to launch PowerPoint directly with any issue?
Yes, my Presenter serial number begins with "AP6". After the install I double-clicked each Studio '09 icon and was able to activate Quizmaker '09, Engage '09, Video Encoder '09 by entering the serial #'s. When I double click the Presenter icon a window opens, but the only buttons displayed are "View Tutourials", "Join the Community", "Product support", "Buy your copy", and "Launch Powerpoint". There is no field to enter the Presenter serial number.
The "Launch Powerpoint" button does not open Powerpoint. I can open PPT independently, but the Articulate tab does not appear in the application.
Peter - Thank you for your suggestions. I contacted the support team before I posed my question to the forum. Ultimately, they provided some articles for me to read, but I've been unable to resolve the issue. This is a major problem for me, as many of my training modules were created with Presenter and I'm now unable to revise them or publish new modules.
There is no option to activate Presenter until you launch PowerPoint. Presenter is a PowerPoint add-in, not a standalone program. Launch PowerPoint and then follow the steps to activate the software.
Michael: I run parallels and installed the 32 bit version of Windows. Haven't experienced any of those issues, so Phil's probably right, as usual. --Daniel
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Did you install as an administrator? You need to right clickinstall as adnministrator account
My IT Helpdesk rep just did the install as local admin and encountered the same issue. HELP?
Hi Michael,
You mentioned "the Activation dialog box does not display an "Activate Now" button, thus I cannot enter the serial number." Are you sure you have the syntax of the serial number correct? If the syntax isn't correct, the Activate Now button won't appear.
I'd be sure to confirm that your serial numbers are entered correctly and are valid.
What happens when you launch Quizmaker and Engage? Are you able to launch PowerPoint directly with any issue?
The Presenter serial number should begin with "AP6".
Have a look.
Yes, my Presenter serial number begins with "AP6". After the install I double-clicked each Studio '09 icon and was able to activate Quizmaker '09, Engage '09, Video Encoder '09 by entering the serial #'s. When I double click the Presenter icon a window opens, but the only buttons displayed are "View Tutourials", "Join the Community", "Product support", "Buy your copy", and "Launch Powerpoint". There is no field to enter the Presenter serial number.
The "Launch Powerpoint" button does not open Powerpoint. I can open PPT independently, but the Articulate tab does not appear in the application.
Thanks for the additional info, Michael. I'd recommend opening a ticket with our support team so they can help get you set up properly. Thanks!
Peter - Thank you for your suggestions. I contacted the support team before I posed my question to the forum. Ultimately, they provided some articles for me to read, but I've been unable to resolve the issue. This is a major problem for me, as many of my training modules were created with Presenter and I'm now unable to revise them or publish new modules.
Hi Michael.
There is no option to activate Presenter until you launch PowerPoint. Presenter is a PowerPoint add-in, not a standalone program. Launch PowerPoint and then follow the steps to activate the software.
Do you have PowerPoint installed in your Windows envrionment?
Do you have 32bit ppt installed or 64bit, Presenter will only work in 32bit
Phil - I have 64 bit installed! Looks like you identified the cause of the problem. Is there a work around?
The only workaround I know is to use 32bit Office
Microsoft recommend installing 32bit office for compatibility
Michael: I run parallels and installed the 32 bit version of Windows. Haven't experienced any of those issues, so Phil's probably right, as usual. --Daniel
Phil - I will contact my IT team regarding installing 32bit office for compatibility. Thanks for your help!
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