Cannot sync animations -Presenter13

Jul 08, 2015

I downloaded the latest updates as the FQA mentioned but I still cannot sync the animations. The attachment shows this error:

Run time error '339' Component RICHTX32.OCX or one of its dependencies not correctly registered: a file is missing.

Can you assist with a solution?

Thank you,

1 Reply
Adrian Dean

Hi Donna,

It sounds like things weren't installed correctly at first glance. Did you install things as an admin? User Account Control (UAC) could have interfered? Please see about trying the following.

If you still end up having issues, please see about submitting a Support case so that we can take a closer look.

Always Happy to Help,

Adrian

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