3 Replies
Leslie McKerchie

Hi John! I'm not sure I understand what you are reporting here. Are you stating that you are only having trouble with one file post upgrade to Presenter '13 that will not record narration now?

If you are only having problems with one file, you may want to try this method:

You may be able to resolve PowerPoint file corruption in this manner:

  1. Open a new, blank presentation in PowerPoint.
  2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
  3. In the Reuse Slides panel, click the Browse button and choose Browse File.
  4. Browse to your original PowerPoint file and click Open.
  5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
  6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
  7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

John Ivory


As it happens I have now realized that this PPTX has been split into a number of pieces, so I do not need to record narrations for this file.

This is not post upgrade. Have been using Presenter 13 Upgrade 5 for months. The one file reported gives the error when the record narration button is clicked and all suggested fixes on your web site do not overcome the problem. See attached image.

The problem PPTX file has been worked on in Office 11 and 13.


John Ivory
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Leslie McKerchie

Hi John!

If you do not need to record narration and you are not attempting to update, then I truly am at a loss for the issue that you are reporting here. I cannot see any attachment as you indicated, but it seems as if you may have responded via e-mail. Responding via e-mail does not allow your attachments to come through to the forums and also attaches your signature, which you are welcome to pop in and edit if needed.

Did you attempt to create a new file as I shared above?

Can you tell me what you are trying to accomplish, the steps you are taking, and the issue you are having? I apologize for my confusion, but I'm just not clear.

It sounds like it's due to narration, so I will share this as article as well.