In my organization, we use Captivate for software tutorials and "wrap" the .swf files in Articulate. I keep having this problem with Captivate text entry boxes that use certain characters that prompt a keyboard shortcut in Articulate to display (see image.) I have deselected the option "Enable keyboard shortcuts" in the Player Template but that has not fixed the problem. What am I missing?
You're likely experiencing an ActionScript conflict between Captivate and Articulate. To resolve the issue, I'd recommend inserting the Captivate file as a web object:
Unfortunately, that didn’t work. While the conflict with the shortcut does not happen when typing the text, after entering the text, you’re supposed to hit Enter to advance to the next slide, and it does not advance. Any other ideas?
I'm using Captivate 4. I fixed the text entry problem by allowing a mouse click in the text box. I republished everything and imported all of my movies into Articulate as web objects. Now, because the user advances the slides, the movies do not automatically load and play consecutively like they do as .swf files. If I set the Articulate slides to load automatically, the Captivate slides stop after 5 seconds and advance. Is there a work-around for this?
Since the files are being loaded as "web objects", Articulate is just acting as a host for the file. There's no interaction whatsoever between the Captivate file and the Articulate shell. Thus, the timer will show 5 seconds by default.
Your only workaround would be to insert the SWF files directly into the Articulate presentation instead of using web objects. However, I think that might take you back to square one.
You're right...back to square one. So, back to my original question...how do I resolve the AS conflict so my users can enter text and not see that pup-up box?
I have cleared my cache several times and the problem still exists...and it's gotten worse...another text field uses the letter "a" and it turns off the audio for the remainder of the presentation. I need help more than ever!
12 Replies
Hi Diane & welcome to Heroes,
You're likely experiencing an ActionScript conflict between Captivate and Articulate. To resolve the issue, I'd recommend inserting the Captivate file as a web object:
http://www.articulate.com/support/presenter09/kb/?p=2903
Hi Brian,
Unfortunately, that didn’t work. While the conflict with the shortcut does not happen when typing the text, after entering the text, you’re supposed to hit Enter to advance to the next slide, and it does not advance. Any other ideas?
=Diane
Hi Diane,
Can you tell me what version of Captivate this file was created in?
Hi Brian,
I'm using Captivate 4. I fixed the text entry problem by allowing a mouse click in the text box. I republished everything and imported all of my movies into Articulate as web objects. Now, because the user advances the slides, the movies do not automatically load and play consecutively like they do as .swf files. If I set the Articulate slides to load automatically, the Captivate slides stop after 5 seconds and advance. Is there a work-around for this?
=Diane
Hi Diane,
Since the files are being loaded as "web objects", Articulate is just acting as a host for the file. There's no interaction whatsoever between the Captivate file and the Articulate shell. Thus, the timer will show 5 seconds by default.
Your only workaround would be to insert the SWF files directly into the Articulate presentation instead of using web objects. However, I think that might take you back to square one.
You're right...back to square one. So, back to my original question...how do I resolve the AS conflict so my users can enter text and not see that pup-up box?
Hi,
I'm still looking for a solution to the conflict between Captivate text entry fields and Articulate shortcuts. Any takers?
=Diane
Hi Diane,
Out of curiosity, did you clear your cache after disabling keyboard shortcuts in your presentation?
Hi Brian,
I have cleared my cache several times and the problem still exists...and it's gotten worse...another text field uses the letter "a" and it turns off the audio for the remainder of the presentation. I need help more than ever!
=Diane
Hi Diane,
If you press the letter A while in a non-Captivate slide, do you get the same results (ie: audio mutes)?
The only slides with audio are the Captivate slides.
Can you replicate the issue where the "to send a message" screen appears on a non-Captivate slide?
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