I have tried using a character in a slide and it is the final slide of the deck. The character show up just fine in the presentation BUT does not show in Articulate Preview or after publishing. What am I doing wrong?? It is a simple slide with a Word Art sentence and the character...
Further to the above, the character is showing up after publishing BUT not in preview... Go figure. Any suggestions would be helpful. Haven't worked much with the characters.
Well, it gets weirder. Found out I appear to have a virus, exploit, on my laptop. I am currently on my HP all-in-one. on this computer I have Articulate Case # 01110926 for "When I click on "Record Narration" I get "Run-time Error 48: Error in loading DLL" and I cannot "Add Annotations, Sync Animations " either. Case entered yesterday.
Oh no, Peter! That's never fun to deal with. I do see that you're working with my colleague Gren in your case, and that she gave you some troubleshooting steps to repair Studio '13. Give those steps a try, and us know in your case if that solves the character issue and the record narration issue. I'll follow along with your case, as well!
I checked in on your case this morning, and I see that Gren found some errors in Microsoft Office. Be sure to let us know if the Microsoft Office repair, along with the Presenter repair, solve the issue!
We are still struggling with this whole scenario... On my H-P All-in-One I cannot get some of the functions (Record Narration, Add Annotations and Sync Animation) to work as they bring up the fatal:
We have tried everything BUT re-installing Win 10. Maybe there is a repair for Win 10 but that might be too much to ask. I would rather have a lobotomy that re-install Win 10. Been there, done that and it ain't fun...
Cheers
Peter C Moyer
635 James St
Fleetwood NC 28626-9132
Tel: 336-877-5582
Sorry to hear that you are still having difficulty with this Peter. I do see where Gren has reached out to you again with additional information. I will add this comment in your case as well for continuity as you continue to work with her.
It looks like your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.
Yes, me also. Between Gren and my computer guy I think we have tried every trick in the book to make this work. As I have a five day seminar to present the first week in September, I think I am going work on that and probably re-install Windows 10 when I get back. Unless you and Gren would like to spend a few days in the mountains of North Carolina (close to Boone!) and work on it. All living expenses paid as I have a freezer full of food... OK, maybe not but worth a try.
You do know that characters not showing up is the least of my problems, I keep getting "Run-time error '48'" when I try to record, edit or add annotations.
Hi Peter! You should have an email from Gren for your case. Looks like she's asking for some additional information.
I know this has been frustrating, but our support engineers are happy to keep working on this with you! Just reply back to her email for some next steps.
10 Replies
Further to the above, the character is showing up after publishing BUT not in preview... Go figure. Any suggestions would be helpful. Haven't worked much with the characters.
Peter
Hi Peter!
Hmm, that's odd. Mind if I take a peek at your file? Simply create an Articulate package and attach it to this thread using the ADD ATTACHMENT button.
Also, what version of Presenter are you using?
Well, it gets weirder. Found out I appear to have a virus, exploit, on my laptop. I am currently on my HP all-in-one. on this computer I have Articulate Case # 01110926 for "When I click on "Record Narration" I get "Run-time Error 48: Error in loading DLL" and I cannot "Add Annotations, Sync Animations " either. Case entered yesterday.
As for version it is Update 9 102.2417
Oh no, Peter! That's never fun to deal with. I do see that you're working with my colleague Gren in your case, and that she gave you some troubleshooting steps to repair Studio '13. Give those steps a try, and us know in your case if that solves the character issue and the record narration issue. I'll follow along with your case, as well!
Hi Peter,
I checked in on your case this morning, and I see that Gren found some errors in Microsoft Office. Be sure to let us know if the Microsoft Office repair, along with the Presenter repair, solve the issue!
Alyssa,
We are still struggling with this whole scenario... On my H-P All-in-One I cannot get some of the functions (Record Narration, Add Annotations and Sync Animation) to work as they bring up the fatal:
[cid:image001.png@01D30D0D.3960D6A0]
We have tried everything BUT re-installing Win 10. Maybe there is a repair for Win 10 but that might be too much to ask. I would rather have a lobotomy that re-install Win 10. Been there, done that and it ain't fun...
Cheers
Peter C Moyer
635 James St
Fleetwood NC 28626-9132
Tel: 336-877-5582
Sorry to hear that you are still having difficulty with this Peter. I do see where Gren has reached out to you again with additional information. I will add this comment in your case as well for continuity as you continue to work with her.
It looks like your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.
Leslie,
Yes, me also. Between Gren and my computer guy I think we have tried every trick in the book to make this work. As I have a five day seminar to present the first week in September, I think I am going work on that and probably re-install Windows 10 when I get back. Unless you and Gren would like to spend a few days in the mountains of North Carolina (close to Boone!) and work on it. All living expenses paid as I have a freezer full of food... OK, maybe not but worth a try.
You do know that characters not showing up is the least of my problems, I keep getting "Run-time error '48'" when I try to record, edit or add annotations.
Hi Peter! You should have an email from Gren for your case. Looks like she's asking for some additional information.
I know this has been frustrating, but our support engineers are happy to keep working on this with you! Just reply back to her email for some next steps.
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