"Cleaning up temporary files"

Hi Alyssa

I did hear from Gren and still no resolution to the problem.  Hoping she responds back.

Thanks for giving us the opportunity to lend you a hand, Mary! We never want to hold up your projects, and I'm sorry for any headaches this roadblock has caused.

We have been following your case as it progresses, and appreciate you giving Gren's troubleshooting steps a whirl. We'll continue to follow along as the case advances to share any valuable details here!

Gren was suppose to access my computer today at 11AM EST remotely.  It is now 1115 and I have not heard from her.

Hey, Mary! Sorry for any hiccups along the way. 

I see you're working with Gren as I type this–glad you both were able to join forces, and we're also here if you need anything else! 

I have had no resolution to this problem.  Despite having used Articulate Presenter for many years, it is not publishing my presentations.  The support staff is not able to help.  Extremely frustrating.

Thanks for keeping us in the loop, Mary. Very sorry to hear of this roadblock.

I saw your update in the case this morning, and I have no doubt that you're in good hands with Gren. Appreciate you working with us and glad to hear that everything on the Windows side looks good. Be sure to let Gren know if these steps help! 

I don't know if this helps but I recently ran into this problem. Was very concerned to see this issue has existed since 2016. When it first occurred earlier this week I rebuilt (copy pasted) into new powerpoint as a work-around. I was able to publish several times. Then it happened again (same course). So this evening I used the Check for Issues Inspector. It indicated something about personal information and removed it. After running the inspector it also reset my player and publishing settings. So I reloaded my player  and  added my publishing settings and that seemed to fix it. Much better than rebuilding the course.

Good detective work Charles.

I appreciate you popping in to share this with the community :)

I am having this problem, too. What is the Check for Issues inspector?

In Powerpoint click File>Check for Issues>Inspect Document

One thing I didn't mention. I did have to reload my videos. I had 3 MP4 videos that appeared to be on the designated slides. But they actually were removed and I had to re-import them. I didn't have any audio files. So if you have audio, it may or may not remove the audio. I'm not sure.

I'm still learning.

Thank you Charles.  This appears to be an ongoing issue.  Still working to resolve it.Mary

Thanks, Mary. I see you're still working with Jon on this issue and have a web conference scheduled for tomorrow. I'll continue to follow along in your case.

Charles and Tianna,

If you need more help checking these files to figure out the cause, please connect with our Support Team here. 

For me I switched to a laptop that still has PowerPoint 2013 installed and it finally published fine. My desktop where it kept crashing has Office 365 on it. 

Cleaning out the personal information for me also wiped out all my publishing settings.

Thanks Will.  Using a recent edition of PowerPoint works for me also.

Ironically for me it was a less recent edition. :-)

For my projects, it seems that SmartArt is causing the "cleaning up temporary" files error. To resolve, I hide the SmartArt but replace it with a screenshot of the graphic. This seems to resolve the issue. I hope this is an issue Articulate can fix soon.

Hi Molly,

That's an interesting piece I haven't run into before. It sounds like this happens when you add SmartArt into a powerpoint file and then import that into Storyline?

SmartArt graphics should be importing as standard images into Storyline as detailed here. Do you have a lot of these graphics in your file?

Ashley, 

I should note that I'm using Studio 360. However, the same problem occurred when I used Studio '13, which I used until a few months ago. In both versions I publish to SCORM2004. On average, I  have  at least 1 graphic per slide.

Thanks for that detail, Molly.  The original case in this thread had to do with compatibility of PowerPoint versions, so the SmartArt is a separate element we should explore!

Would you be willing to share one of your PowerPoint files with SmartArt included with our support team for testing?  If it's a bug, we'll let you know and start the process of prioritizing it for a fix.  Thank you!

If you use this procedure it DOES delete all of your recorded audio.   So, if it is a narrated program avoid using this method. 

I am having the same. Can support be provided asap please?

Absolutely, Nana.

With your permission, I'd like to take a look at your Articulate Package to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Welcome to E-Learning Heroes by the way :)

Hi Leslie,  this is happening to a project I'm working on as well.   Since you're on this thread as of 4 days ago, I thought I'd share my Articulate project and see if you can help my situation.  

I do have Smart Art graphics and the audio is about 30 min. in length.  It continues to hang on "Cleaning up temporary files."

thanks for any suggestions you have.  

Michael