Don't know what happened to my Articulate, but I can no longer sync animations. Clicking the button just does absolutely nothing. PowerPoint 2007, Articulate Presenter, v6.3.1009.1313Pro.
I've tried numerous audio files in both .wav and .mp3 formats, and several different PowerPoint files. I'm mystified. Any help?
If you are experiencing unexpected issues with your animations, annotations, the audio editor, or others, the issues may be related to your Regional Language Settings in a non-English Windows environment. Alternatively, if you do have an English installation of Windows, your Regional Language Settings could still be incorrect in rare instances.
For more information on how to correct your Regional Language Settings, please see the KB article in the link below:
If you are experiencing unexpected issues with your animations, annotations, the audio editor, or others, the issues may be related to your Regional Language Settings in a non-English Windows environment. Alternatively, if you do have an English installation of Windows, your Regional Language Settings could still be incorrect in rare instances.
For more information on how to correct your Regional Language Settings, please see the KB article in the link below:
I didn't uninstall or anything. I just downloaded and ran the latest version and everything works correctly now. Strange because when I used the "Check for updates" feature it said I was using the latest version. Anyway, I'm back in action.
11 Replies
Also, Windows 7 Professional...
Hi Scott,
I apologize for the issues that you're having. Does any of the other buttons work like Slide Properties?
Hi Scott,
If you are experiencing unexpected issues with your animations, annotations, the audio editor, or others, the issues may be related to your Regional Language Settings in a non-English Windows environment. Alternatively, if you do have an English installation of Windows, your Regional Language Settings could still be incorrect in rare instances.
For more information on how to correct your Regional Language Settings, please see the KB article in the link below:
http://www.articulate.com/support/presenter09/kb/?p=1321
I may just uninstall and reinstall.
Hi Scott,
Try uninstalling and reinstalling and let me know if you still have issues.
I don't know if I can uninstall and re-install since all I have is the update (Studio-09-Update-5.exe). If I uninstall, will the upgrade work?
You'll want to make sure that you install the latest version. You can download the installer by filling out the form here:
http://www.articulate.com/downloads/freetrial-step1.aspx
I didn't uninstall or anything. I just downloaded and ran the latest version and everything works correctly now. Strange because when I used the "Check for updates" feature it said I was using the latest version. Anyway, I'm back in action.
Thanks for letting us know that you were able to resolve the issue!
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