My organization is new to Articulate and currently using Studio '09. I am currently in the process of transitioning client support for our learning management system, including presentation issues (Articulate), to our 24/7 "Help Desk". There haven't been any issues with Articulate - mainly PC compatibility related problems.
Are there any users that currently have a process like this in place and would be willing to share best practices? Do you have any Reference Documents that you utilize to assist with problem resolution?
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Probably the two resources you will want to look at the most are our support pages:
http://www.articulate.com/support/studio09.php
I would also use the search in our community if you need help with a specific issue:
http://community.articulate.com/
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