I have created a bunch of modules using Articulate Presenter '13. They are published for Scorm 2004 with a tracking of Complete/Incomplete. However, when I view the modules, take the quiz and get 100%, the tracking is still saying "in progress" in my LMS. I have tested it using IE and Chrome but am still having the issue. Please help!
Are you able to replicate your issue if you upload the content in SCORM Cloud? This will help us identify if the issue is with your course or with your LMS.
Hi Maureen!
I took a look at your case (00458910) and see that it is still open. You are welcome to continue working with them and send your debug logs as requested if you need further assistance.
After I contacted the LMS company they told me that the "SuccessStatus = unknown" could be whats causing the issue and that it is a issue with the course package. I have attached a screen shot of what settings i am using in the back end.
Hi Lindsay! Perhaps it would be easier if you could share your Articulate Package so that I could have a look. That's not quite what I was looking for.
Did you test it in Scorm Cloud as well and it worked for you? I have been in contact with the LMS company and they say that it is a problem with the published files and need to contact you and you are telling me that i need to contact them. I'm not really sure what to do now. I have attached the PPT file as well. Thank you for checking everything.
When I tested in SCORM Cloud, I got an incomplete completion with failed status.
Thanks for sharing your file. Looks like it was published last with Scorm 1.2 and Passed/Incomplete as the status.
I published with Scorm 2004 and Completed/Incomplete as you first mentioned and this is the result:
I was not able to take the quiz though, because I did not have the Articulate Package, so of course I failed :)
If you're experiencing issues with content in a learning management system (LMS), see the following article, which outlines common LMS viewing and tracking issues.
I spoke to the LMS company again and this is the response I have received. Please tell me what I need to do.
"After additional research and troubleshooting, they’ve concluded that the completion coding is written into the course file, and that they are not able to adjust settings to resolve on the LMS side. Their indication is that it needs to be resolved in the course editing software."
Hi Lindsay! I would advise that you check out the article that I shared above and see if a different tracking setting would alleviate your issue with your LMS.
If the content checks out OK in a tool such as SCORM Cloud, odds are there’s something amiss about how you’re uploading to your LMS or how the LMS is handling the Articulate-created content
I know that some users must modify output, which we do not support, to get things working as they wish with their individual LMS.
15 Replies
What lms ryou using cuz I'm having the same problem in articulate does not want to fix it they said talk to the slm provider
Hi Lindsay!
Are you able to replicate your issue if you upload the content in SCORM Cloud? This will help us identify if the issue is with your course or with your LMS.
Hi Maureen!
I took a look at your case (00458910) and see that it is still open. You are welcome to continue working with them and send your debug logs as requested if you need further assistance.
My customer uses Sumtotal Maestro. It looks to be working correctly when i load it into Scorm Cloud, but not on the customers LMS.
Thanks for the update Lindsay! I would advise that you follow up with the LMS team on that.
After I contacted the LMS company they told me that the "SuccessStatus = unknown" could be whats causing the issue and that it is a issue with the course package. I have attached a screen shot of what settings i am using in the back end.
Hi Lindsay! Can you see what status we are sending when you check the logs on SCORM Cloud from your previous testing?
I have attached what I think you are asking for.
I am having the same issue. I have to alter the manifest file for every course. This should not be needed. Hope Articulate has a solution.
Hi Lindsay! Perhaps it would be easier if you could share your Articulate Package so that I could have a look. That's not quite what I was looking for.
Please see attached. Thank you.
Hi Lindsay! Looks like you uploaded the zipped published output and not the project files. I uploaded the content and tested in SCORM Cloud as well.
Since you are unable to create the issue in SCORM Cloud, you may need to continue working with the LMS.
Did you test it in Scorm Cloud as well and it worked for you? I have been in contact with the LMS company and they say that it is a problem with the published files and need to contact you and you are telling me that i need to contact them. I'm not really sure what to do now. I have attached the PPT file as well. Thank you for checking everything.
When I tested in SCORM Cloud, I got an incomplete completion with failed status.
Thanks for sharing your file. Looks like it was published last with Scorm 1.2 and Passed/Incomplete as the status.
I published with Scorm 2004 and Completed/Incomplete as you first mentioned and this is the result:
I was not able to take the quiz though, because I did not have the Articulate Package, so of course I failed :)
If you're experiencing issues with content in a learning management system (LMS), see the following article, which outlines common LMS viewing and tracking issues.
I spoke to the LMS company again and this is the response I have received. Please tell me what I need to do.
"After additional research and troubleshooting, they’ve concluded that the completion coding is written into the course file, and that they are not able to adjust settings to resolve on the LMS side. Their indication is that it needs to be resolved in the course editing software."
Hi Lindsay! I would advise that you check out the article that I shared above and see if a different tracking setting would alleviate your issue with your LMS.
If the content checks out OK in a tool such as SCORM Cloud, odds are there’s something amiss about how you’re uploading to your LMS or how the LMS is handling the Articulate-created content
I know that some users must modify output, which we do not support, to get things working as they wish with their individual LMS.
This discussion is closed. You can start a new discussion or contact Articulate Support.