You may find that videos in your Articulate Studio '13 courses don't always play as expected in HTML5 output when viewed on Apple iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Studio '13. See this article for details on how to update your Studio '13 software and your published courses.
Thanks Leslie. This is a brand new issue related to the specific IOS release that occurred 5 days ago: 9.2.1. We are trying to find out if others are having the issue - if it is a Compliance Wire situation or Articulate. The modules were working perfectly before this most recent upgrade.
Thanks for the additional details Susan. I would advise to test in SCORM Cloud to determine this then. If you are able to replicate in SCORM Cloud, then we would want to take a look.
I have uploaded the course to SCORM CLOUD and the test showed the same
behavior. The course loads and we hear audio, but do not see any images.
This is the same behavior that is happening on Compliance Wire with our
Articulate 13 courses published in SCORM 2.1.
Your next steps would be to share your Articulate Package for us to take a look. If you cannot share here in the forums, you are welcome to share with us here.
It seemed like a good idea to first make sure the update was applied to
these modules, which I could not confirm. So I have updated Articulate and
republished. The problem I continue to have is when uploading to SCORM
CLOUD I keep getting this error message, so can't test the new one.
9 Replies
Hi Susan!
Thanks Leslie. This is a brand new issue related to the specific IOS release that occurred 5 days ago: 9.2.1. We are trying to find out if others are having the issue - if it is a Compliance Wire situation or Articulate. The modules were working perfectly before this most recent upgrade.
Thanks for the additional details Susan. I would advise to test in SCORM Cloud to determine this then. If you are able to replicate in SCORM Cloud, then we would want to take a look.
Hi there - I uploaded one module to the cloud and am trying to upload
another and get this error.any ideas?
Hi there:
I have uploaded the course to SCORM CLOUD and the test showed the same
behavior. The course loads and we hear audio, but do not see any images.
This is the same behavior that is happening on Compliance Wire with our
Articulate 13 courses published in SCORM 2.1.
Please let me know next steps.
Thank you,
Susan
Thanks for the update Susan.
It seemed like a good idea to first make sure the update was applied to
these modules, which I could not confirm. So I have updated Articulate and
republished. The problem I continue to have is when uploading to SCORM
CLOUD I keep getting this error message, so can't test the new one.
I'm not sure if you attached an image of your error message?
You are welcome to share the project files as I indicated above.
Thanks Susan! Looks like your case was received.
This discussion is closed. You can start a new discussion or contact Articulate Support.