Copied course and now videos won't play in original

Jun 26, 2014

Have a completed, functioning A13 course running multiple videos throughout. I recently made a copy of the course to do some translation work on. Now when I go back to the source course, NONE of the videos play. I can see them in the slide by slide window, but upon preview or publishing they will not play- just a blank screen. What has happened and is there an easy fix (please don't tell me I need to re-install each of the movies!).

3 Replies
Christine Hendrickson

Hi Don,

Welcome to the community!

How exactly did you copy the file and which file are you opening? For Presenter projects, you need both the Articulate Presenter file and the PowerPoint file - and they need to have the same name. 

Also, please make sure that you're working on your local hard drive:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Don Kildebeck


Thank you for your response. I actually did nothing that I haven't done a thousand times with no issues. Articulate course open, file > Save As, then created another version of the course. So now I have two copies of the course. However my problem is that for some reason all of the videos built into the course -on both versions of the course - will not play. Everything looks normal in PPT/Articulate. I can see the videos in their place in each PPT slide. However when I preview or publish, none of the videos play. I could understand if the videos were no longer showing in each slide, then I'd just accept that a corruption of some kind occurred. But everything looks normal and fine, so why when run, the videos do not appear? 

Christine Hendrickson

Hi Don,

I apologize for the delay! I was out of the office on Friday and I'm just now getting the opportunity to see your response.

Thanks for the additional information :)

Unfortunately, corruption can occur with specific items and not always impact all content in a document or course. If you'd like, however, you're certainly welcome to share the project here. We'd be happy to take a look and see what's happening with the videos. 

If you could create an Articulate Package, you should be able to attach that to this thread. Just keep in mind that the file max for the forums is currently 20 MB. If the project is larger than that, just let me know and we'll see what are options are for sharing the files. 

In the meantime, you may also want to review the article below and try the suggestions for recovering corrupted projects:

Articulate Support - How to Fix a Corrupt PowerPoint File



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