Course Completion Not Being Marked

Mar 06, 2013

Hiya,

I could use some help to uncover what the issue may be causing our chapter not being marked complete at the end of the chapter. The issue seems to affect students randomly, we haven't been able to find any relation between cases to date.

Here is the debug info we received from one of our students who was experiencing this issue. They mentioned they've tried the course on different computers and browsers with the same outcome.

Thanks

Course is built with Presenter 09 for Scorm 1.2 output.

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0:Thu Mar 7 03:49:17 PST 2013 - AICCComm - Trying to create MSXML2.XMLHTTP in VBScript
1:Thu Mar 7 03:49:17 PST 2013 - AICCComm - intReCheckLoadedInterval=250
2:Thu Mar 7 03:49:17 PST 2013 - AICCComm - intReCheckAttemptsBeforeTimeout=240
3:Thu Mar 7 03:49:17 PST 2013 - AICCComm - IFrameLoaded
4:Thu Mar 7 03:49:17 PST 2013 - AICCComm - In GetAICCURL
5:Thu Mar 7 03:49:17 PST 2013 - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
6:Thu Mar 7 03:49:17 PST 2013 - AICCComm - Querystring value =
7:Thu Mar 7 03:49:17 PST 2013 - AICCComm - GetAICCURL returning:
8:Thu Mar 7 03:49:17 PST 2013 - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
9:Thu Mar 7 03:49:17 PST 2013 - AICCComm - Checking IFrame
10:Thu Mar 7 03:49:17 PST 2013 - AICCComm - blnCanUseXMLHTTP=true
11:Thu Mar 7 03:49:17 PST 2013 - AICCComm - blnCanUseIFrame=true
12:Thu Mar 7 03:49:17 PST 2013 - ----------------------------------------
13:Thu Mar 7 03:49:17 PST 2013 - ----------------------------------------
14:Thu Mar 7 03:49:17 PST 2013 - In Start - Version: 3.3 Last Modified=11/15/2012 12:02:21
15:Thu Mar 7 03:49:17 PST 2013 - Browser Info (Microsoft Internet Explorer 5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; McAfee; MALNJS))
16:Thu Mar 7 03:49:17 PST 2013 - URL: http://scorm.t2platform.com/media/sitefiles/443/scorm/chapter%203%20%20real%20estate%20license%20law%20and%20commission%20rules-20121115130211/index_lms.html
17:Thu Mar 7 03:49:17 PST 2013 - ----------------------------------------
18:Thu Mar 7 03:49:17 PST 2013 - ----------------------------------------
19:Thu Mar 7 03:49:17 PST 2013 - In ClearErrorInfo
20:Thu Mar 7 03:49:17 PST 2013 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
21:Thu Mar 7 03:49:17 PST 2013 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
22:Thu Mar 7 03:49:17 PST 2013 - strStandAlone= strShowInteractiveDebug=
23:Thu Mar 7 03:49:17 PST 2013 - Standard From Configuration File - SCORM
24:Thu Mar 7 03:49:17 PST 2013 - Using Standard From Configuration File - SCORM
25:Thu Mar 7 03:49:17 PST 2013 - In LMSStandardAPI strStandard=SCORM
26:Thu Mar 7 03:49:17 PST 2013 - Calling Standard Initialize
27:Thu Mar 7 03:49:17 PST 2013 - In SCORM_Initialize
28:Thu Mar 7 03:49:17 PST 2013 - In SCORM_ClearErrorInfo
29:Thu Mar 7 03:49:17 PST 2013 - Grabbing API
30:Thu Mar 7 03:49:17 PST 2013 - In SCORM_GrabAPI
31:Thu Mar 7 03:49:17 PST 2013 - Searching with improved ADL algorithm
32:Thu Mar 7 03:49:17 PST 2013 - In SCORM_GetAPI
33:Thu Mar 7 03:49:17 PST 2013 - SCORM_GetAPI, searching opener
34:Thu Mar 7 03:49:17 PST 2013 - In SCORM_ScanParentsForApi, win=http://scorm.t2platform.com/media/sitefiles/443/scorm/chapter%203%20%20real%20estate%20license%20law%20and%20commission%20rules-20121115130211/launcher.html#
35:Thu Mar 7 03:49:17 PST 2013 - SCORM_GrabAPI, returning
36:Thu Mar 7 03:49:17 PST 2013 - Calling LMSInit
37:Thu Mar 7 03:49:17 PST 2013 - In SCORM_CallLMSInitialize
38:Thu Mar 7 03:49:17 PST 2013 - In SCORM_GrabAPI
39:Thu Mar 7 03:49:17 PST 2013 - SCORM_GrabAPI, returning
40:Thu Mar 7 03:49:17 PST 2013 - Calling LMSInitialize
41:Thu Mar 7 03:49:17 PST 2013 - strResult=false
42:Thu Mar 7 03:49:17 PST 2013 - Detected failed call to initialize
43:Thu Mar 7 03:49:17 PST 2013 - In SCORM_SetErrorInfo
44:Thu Mar 7 03:49:17 PST 2013 - intSCORMError=101
45:Thu Mar 7 03:49:17 PST 2013 - strSCORMErrorString=General exception
46:Thu Mar 7 03:49:17 PST 2013 - strSCORMErrorDiagnostic=LMSInitialize has already been called.
47:Thu Mar 7 03:49:17 PST 2013 - Error calling LMSInitialize:
48:Thu Mar 7 03:49:17 PST 2013 - intSCORMError=101
49:Thu Mar 7 03:49:17 PST 2013 - SCORMErrorString=General exception
50:Thu Mar 7 03:49:17 PST 2013 - Diagnostic=LMSInitialize has already been called.
51:Thu Mar 7 03:49:17 PST 2013 - ERROR Initializing LMS
52:Thu Mar 7 03:49:17 PST 2013 - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
53:Thu Mar 7 03:49:17 PST 2013 - ERROR - LMS Initialize Failed
54:Thu Mar 7 03:49:17 PST 2013 - In DisplayError, strMessage=Error initializing communications with LMS
55:Thu Mar 7 03:52:05 PST 2013 - In Unload
56:Thu Mar 7 03:52:06 PST 2013 - In ClearErrorInfo
57:Thu Mar 7 03:52:06 PST 2013 - In ExecFinish, ExiType=SUSPEND
58:Thu Mar 7 03:52:06 PST 2013 - In ClearErrorInfo
59:Thu Mar 7 03:52:06 PST 2013 - In Unload
60:Thu Mar 7 03:52:06 PST 2013 - In ClearErrorInfo
61:Thu Mar 7 03:52:06 PST 2013 - In ExecFinish, ExiType=SUSPEND
62:Thu Mar 7 03:52:06 PST 2013 - In ClearErrorInfo
63:Thu Mar 7 03:52:06 PST 2013 - In Unload
64:Thu Mar 7 03:52:06 PST 2013 - In ClearErrorInfo
65:Thu Mar 7 03:52:06 PST 2013 - In ExecFinish, ExiType=SUSPEND
66:Thu Mar 7 03:52:06 PST 2013 - In ClearErrorInfo
67:Thu Mar 7 03:52:06 PST 2013 - In Unload
68:Thu Mar 7 03:52:06 PST 2013 - In ClearErrorInfo
69:Thu Mar 7 03:52:06 PST 2013 - In ExecFinish, ExiType=SUSPEND
70:Thu Mar 7 03:52:06 PST 2013 - In ClearErrorInfo

1 Reply
Peter Anderson

Welcome, Derek!

Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.

Thanks, Derek! 

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