Course Fails to Load on Citrix HDX w/ Client Side Rendering

Modules I've created work fine on our LMS from my desktop, but we've found that they fail to load on our Citrix machines.  Dump files of the problem process has been sent to Citrix for analysis by their developers, but I thought I'd check here as well to see if anyone has had experience with this issue.  

Can anyone help us out?  What info could I share here that would be beneficial in problem solving?

1 Reply
Christine Hendrickson

Hi Hector,

Published content should work in a Citrix environment as long as they meet the minimum requirements to view content.

http://www.articulate.com/products/presenter-systemrequirements.php

(See the View Content section in the link above)

Also, it may depends on how the content is being viewed in that environment. You should try to not test web content offline due to browser and Flash player security restrictions. If you are distributing your content offline you should publish for CD and launch the presentation via Launch_presentation.exe. If you are planning on distributing your content online you should upload the content to the server it will be hosted on and test it there. 

To learn more about publishing an EXE from Presenter '09, please see the link below: 

http://www.articulate.com/support/presenter09/?p=83