Course not tracking correctly
Hello all - I'm having a problem with some of our articulate courses tracking correctly in our LMS. Here are the details....
LMS - Cornerstone Ondemand
Articulate Version - Studio 9 - Latest update
SCORM Version - 1.2 - tracking set to Complete/Incomplete - Number of slides viewed - (must view all slides)
Course Details - A simple powerpoint presentation with some navigation - total of 24 slides - was publish with the exit button.
Expected Behavior - once an individual pages through all the content, the LMS will record a Completed Status.
Actual Behavior - when someone pages through all the content and exits the course, either by closing the window or using the exit button, the course pushes an "incomplete, suspend" to our LMS (Cornerstone OnDemand).
I've done some searching and came across the 9 Ways to Troubleshoot Articulate & LMS Issues page. It was helpful, but I haven't been able to rectify the problem.
I loaded the course in scorm cloud and was having the same problems...here is the link to the SCORM Engine Debug Log for the course. SC is giving me a Completion of "incomplete" and a score of "unknown" and a success of "unknown".
In addition, I ran the course through the ADL "TestSuite1.2.7ST" and it came through as "Package is SCORM Version 1.2 ADLCP-PIF1 Conformant"
The funny thing is that this is only happening to a handful of courses, not all of the courses. Does anyone have any ideas? Am I missing something obvious? I'm about at my wits end...it's like chasing a ghost...haha..
FYI - I've attached the zip file of the course...
Thanks in advance for your help....