I have a small problem with the course outline. When I publish a course, one slide shows the little, black, "triangle" next to the slide implying there is a level below the slide, but there is not. Originally, I did have some level 2's under the slide, but then reverted back to all slides being level 1's, but the "triangle" still is there as if it it did not clear it out. Not sure how to make that go away. The presentation works find, but it is just a minor appearance flaw.
Anyone ever have that happen? Appreciate any help.
Might it be a caching issue? To ensure that your users are seeing the latest version of your content, you can upload your content to a new directory on the hosting server. If you are using an LMS, you can create a new course or delete / recreate the existing course.
I'm having the same problem with the triangles appearing next to sections with no "level 2s" underneath. Doesn't do it for all sections, just a couple. This is a presentation I've just created and I'm viewing it from my hard drive. Has anyone found a solution to this?
Have you tried copying and re-creating the slide, like Steve suggested above, to see if they disappear? Otherwise, we can take a look at it if you want to send us your files.
I tried copying the slide, and as long as it does not appear before the two hidden slides that come after it in the proper order, the triangle doesn't show. I tried copying those hidden slides as well, but I got the same result. The arrow appears incorrectly on two Level 1 slides where several subsequent slides are "hidden" -- although there is another Level 1 slide with two hidden slides following that does NOT have the triangle appear.
I've tried to troubleshoot today, but I need to get the final presentation published, so I think I'm just going to have to let it go. I was hoping that someone knew the exact cause and an easy solution!
I can't change the player template. I'm switching it from my custom template to the Corporate Communications default template and then selecting Close. But when I go back to the menu, by original custom template is still selected. I've tried changing to other templates, but no luck.
The default template that is used to publish or preview a presentation is the last template you published with, not the template you're currently editing. To apply a particular player template to your presentation, you must use the Publish feature or the Preview feature. This article explains more.
If you're still having trouble, please feel free to contact our support team for additional help. Thanks!
Thanks for clarifying how to apply a new template! Unfortunately, the template chosen doesn't seem to have any affect on the triangles appearing where they don't belong.
Thanks for checking back in. It sounds like there may be some corruption with your original PowerPoint file. If you'd like, you can try recreating your course using these steps to see if it resolves the issue. Let us know if that helps...
I see in the instructions for how to "fix a corrupt PowerPoint file" that I will need to import my audio again. Will I also need to Sync Animations again and reset the Slide Properties?
Articulate Support gave me the solution! The slide that I didn't not want to show in the navigation was set to Level 2, but because it was Hidden, I couldn't see that in the Slide Properties (when you hide a slide, the Level displays as a " - " instead of showing the level number). So I unhid the slide, changed it to a Level 1, hid it again and then when I published the triangle was not there.
It's nice to use a product with such terrific customer support!
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Might want to make a copy of the slide and republish. If the triangle doesn't appear on the copy then delete the original. Could resolve the issue.
I tried that. Still there. Strangest thing.
Hey Tom,
Might it be a caching issue? To ensure that your users are seeing the latest version of your content, you can upload your content to a new directory on the hosting server. If you are using an LMS, you can create a new course or delete / recreate the existing course.
I'm having the same problem with the triangles appearing next to sections with no "level 2s" underneath. Doesn't do it for all sections, just a couple. This is a presentation I've just created and I'm viewing it from my hard drive. Has anyone found a solution to this?
Hi Alecia,
Have you tried copying and re-creating the slide, like Steve suggested above, to see if they disappear? Otherwise, we can take a look at it if you want to send us your files.
I tried copying the slide, and as long as it does not appear before the two hidden slides that come after it in the proper order, the triangle doesn't show. I tried copying those hidden slides as well, but I got the same result. The arrow appears incorrectly on two Level 1 slides where several subsequent slides are "hidden" -- although there is another Level 1 slide with two hidden slides following that does NOT have the triangle appear.
I've tried to troubleshoot today, but I need to get the final presentation published, so I think I'm just going to have to let it go. I was hoping that someone knew the exact cause and an easy solution!
Sorry for the trouble, Alecia. We'd really have to get our hands on the files to give you a definite fix. Have you tried switching player templates?
No, but I will try that after I get the two presentations published (I have to get useable presentations completed before the end of the day). Thanks.
I can't change the player template. I'm switching it from my custom template to the Corporate Communications default template and then selecting Close. But when I go back to the menu, by original custom template is still selected. I've tried changing to other templates, but no luck.
Hi Alecia,
The default template that is used to publish or preview a presentation is the last template you published with, not the template you're currently editing. To apply a particular player template to your presentation, you must use the Publish feature or the Preview feature. This article explains more.
If you're still having trouble, please feel free to contact our support team for additional help. Thanks!
Thanks for clarifying how to apply a new template! Unfortunately, the template chosen doesn't seem to have any affect on the triangles appearing where they don't belong.
Hey Alecia,
Thanks for checking back in. It sounds like there may be some corruption with your original PowerPoint file. If you'd like, you can try recreating your course using these steps to see if it resolves the issue. Let us know if that helps...
I see in the instructions for how to "fix a corrupt PowerPoint file" that I will need to import my audio again. Will I also need to Sync Animations again and reset the Slide Properties?
That didn't work, triangle still appears where it doesn't belong in new presentation.
Shoot, sorry for the trouble. Can you go ahead and send us the files so we can take a close look?
I'm uploading one of the presentations with an errant triangle now...
Thanks, Alecia! We'll take a look and let you know.
Articulate Support gave me the solution! The slide that I didn't not want to show in the navigation was set to Level 2, but because it was Hidden, I couldn't see that in the Slide Properties (when you hide a slide, the Level displays as a " - " instead of showing the level number). So I unhid the slide, changed it to a Level 1, hid it again and then when I published the triangle was not there.
It's nice to use a product with such terrific customer support!
Awesome! Glad it's all cleared up now. Thanks for updating us
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