The course has been published to Cd with no issues, now that I'm trying to publish it to scorm 1.2 it will not publish...I keep receiving an error message stating articulate has stopped working. I've attached a picture of the error message.
I've tried restarting my computer, any other tips as to why this is happening would be greatly appreciated.
Hi, Maria -- Thanks so much for reaching out and sorry to hear of your troubles! In addition to restarting your machine, may I ask if you have tried running through the troubleshooting steps listed here to see if you find improvement? And is the issue isolated to this course in particular or are you finding the same with other courses during publish?
Thank you for the response. This is actually my first time using the
software at this particular organization, it was installed about two weeks
ago.
I was able to publish to cd, but not scorm or aicc (we use scorm but I
thought I'd try aicc just to see). I had IT run the repair as listed in
what you sent me however when I got back to my desk it still would not
work.
Is it possible that there is something configured on my pc that is not
allowing me to publish for an LMS?
The course has 52 slides, includes several engages as well as several
quizzes. Any additional advice you can provide will be greatly appreciated.
Hi, Maria -- I appreciate your reply, and I'm sorry to hear that the repair steps did not do the trick for you. Since I am not sure how your PC is configured, I would like to share this System Requirements sheet so you can verify with your IT team that everything is set according to the recommended specifications. And if you continue to have difficulties, you will likely need to connect with our Support team via this form so they are able to pull systems logs and such in order to provide additional technical insights.
Thank you so much for all of your help, I really appreciate it. I actually had someone else try to publish this morning and she had the exact same issue as I did.
It seems to get stuck in the optimizing images phase, does that mean I have a bad image or an image not loaded properly?
I'm going to go through my configurations in the meantime while awaiting response, I truly appreciate your attention in this matter.
Hi, Maria -- Thanks for your reply, and it's hard to say for sure where the root of the issue is taking place while publishing to SCORM 1.2, so I think it would be best to continue investigating the matter with our Support Engineers. I will set you up in a case momentarily and a member of that team will be in touch shortly!
I'm so sorry, I really hope I'm not being a pest but Management is very concerned....do you happen to know the ETA of when the engineer will contact me? Thank you so much again for all of your help.
Hi, Maria -- Thanks for touching base, and actually, I looked in on your case #00866153 and it appears that our Engineer, Gren, replied via email to the "@joann.com" email address that we have on file for you in our system about an hour ago at 12:35 PM EST. Please let me know if that is not the most current email address for you, and if you could please check your SPAM folder as well, it may have been routed there in error.
Hi, Maria -- Thanks so much for the clarification! I have updated your contact information to reflect the current email address you have provided. I also forwarded the message Gren had sent previously to the new email address, so you should be receiving that message momentarily. And in the interests of protecting your privacy, you are welcome to click here to stop back into the post itself, and use the EDIT button below your reply to remove your email address from your last post if you wish.
10 Replies
Hi, Maria -- Thanks so much for reaching out and sorry to hear of your troubles! In addition to restarting your machine, may I ask if you have tried running through the troubleshooting steps listed here to see if you find improvement? And is the issue isolated to this course in particular or are you finding the same with other courses during publish?
Hi Christie:
Thank you for the response. This is actually my first time using the
software at this particular organization, it was installed about two weeks
ago.
I was able to publish to cd, but not scorm or aicc (we use scorm but I
thought I'd try aicc just to see). I had IT run the repair as listed in
what you sent me however when I got back to my desk it still would not
work.
Is it possible that there is something configured on my pc that is not
allowing me to publish for an LMS?
The course has 52 slides, includes several engages as well as several
quizzes. Any additional advice you can provide will be greatly appreciated.
Thank you so much,
Maria
Hi, Maria -- I appreciate your reply, and I'm sorry to hear that the repair steps did not do the trick for you. Since I am not sure how your PC is configured, I would like to share this System Requirements sheet so you can verify with your IT team that everything is set according to the recommended specifications. And if you continue to have difficulties, you will likely need to connect with our Support team via this form so they are able to pull systems logs and such in order to provide additional technical insights.
Thank you so much for all of your help, I really appreciate it. I actually had someone else try to publish this morning and she had the exact same issue as I did.
It seems to get stuck in the optimizing images phase, does that mean I have a bad image or an image not loaded properly?
I'm going to go through my configurations in the meantime while awaiting response, I truly appreciate your attention in this matter.
Hi, Maria -- Thanks for your reply, and it's hard to say for sure where the root of the issue is taking place while publishing to SCORM 1.2, so I think it would be best to continue investigating the matter with our Support Engineers. I will set you up in a case momentarily and a member of that team will be in touch shortly!
Thank you very much Christie.
Hi Christie:
I'm so sorry, I really hope I'm not being a pest but Management is very concerned....do you happen to know the ETA of when the engineer will contact me? Thank you so much again for all of your help.
Hi, Maria -- Thanks for touching base, and actually, I looked in on your case #00866153 and it appears that our Engineer, Gren, replied via email to the "@joann.com" email address that we have on file for you in our system about an hour ago at 12:35 PM EST. Please let me know if that is not the most current email address for you, and if you could please check your SPAM folder as well, it may have been routed there in error.
No I do not have access to that email that was my former company
email...can you please have him email me at mariajv6113@gmail.com?
Thank you so much!!! Sorry for the confusion!
Hi, Maria -- Thanks so much for the clarification! I have updated your contact information to reflect the current email address you have provided. I also forwarded the message Gren had sent previously to the new email address, so you should be receiving that message momentarily. And in the interests of protecting your privacy, you are welcome to click here to stop back into the post itself, and use the EDIT button below your reply to remove your email address from your last post if you wish.
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