Courses without resume function are not marked as complete

Jul 13, 2011

I have some courses which are marked as Complete once X number of screens have been viewed. When uploaded to our LMS (Kallidus 7.3.8) there is a problem with it recording as Complete. If it's been launched and left Incomplete, when it is relaunched and all screens viewed, it will not update to Complete.

The player template used has the resume function turned off, so the student has to start from the beginning each time they launch.

I've been testing different possibilities and if I publish to a template with the resume function turned on, it will correctly record as Complete, even if you choose not to continue where you left off and start from the beginning like you would with my current template.

Can anyone think of a reason why having resume switched off would affect the status being updated? Has anyone else experienced this?

Louise

2 Replies
Brian Batt

Hi Louise,

If you are experiencing issues with content in your LMS, please refer to the following Word of Mouth Blog article, which outlines common issues pertaining to viewing and tracking content in an LMS:

http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/

Be sure to package your Studio '09 files properly for your LMS using the method described in this article:

http://www.articulate.com/blog/publish-to-lms-with-studio-09/

If the issue persists, be sure to open a support case with your LMS provider, since they are your primary source of support for LMS tracking and reporting issues.

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