Crash on import of video and audio

Sep 17, 2014

Long time user of Presenter '09 and '13.

Just moved Articulate to a brand new computer, and now Presenter crashes whenever I try to insert video or audio, which leaves PowerPoint frozen. And I'm not really seeing evidence of other folks having this issue.

Anybody have any suggestions?

I have reinstalled Presenter (Update 4:1409.422) and run Repair on Office 2013 32-bit.

Running Windows 7 Enterprise SP 1 64-bit

Here's what Windows says when it crashes:

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: articulate.presenter.exe

Problem Signature 02: 7.4.1409.422

Problem Signature 03: 5408eaae

Problem Signature 04: System.Windows.Forms

Problem Signature 05: 4.0.30319.18408

Problem Signature 06: 52311103

Problem Signature 07: 2bda

Problem Signature 08: 1e

Problem Signature 09: System.AccessViolationException

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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