Studio 360 Courses Crashing on Apple Devices
Jan 12, 2018
Hello, Articulate community! I have a bit of a doozy for everyone today.
My team is noticing that a fairly substantial percentage of our courses built in Studio 360 are crashing specifically on Apple devices. I realize this is probably difficult to diagnose and offer remedies for, but I wanted to see if anyone has experience with this problem and can identify some likely causes for the crashes. From what I can tell, we aren't doing anything out of the ordinary with our courses; it's mostly just fading icons in and out, synced along with narration. The Flash and HTML5 output plays just fine on PCs, and generally plays ok on Android. However the course crashes at the same spot every time on an iPad Mini -- and not just my own.
I've already attempted the most aggressive fix I can think of: starting from a new PPT, pasting all objects in slide-by-slide, and re-importing/re-syncing audio. Even this approach does not correct the problem.
The error is: "This webpage was reloaded because a problem occurred."
I've published the course to 360 Review. You should be able to replicate this problem on an iPad. It crashes immediately following the Course Summary slide.
Does anyone have any advice? It seems unlikely that I'm the only person who is experiencing this problem, given how popular iPads are. Thank you!
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