custom text labels not saving

I am trying to customize text labels and am following the instructions: Player Template to Text Labels, typing in the custom labels, and saving. However, when I create the player, the customized text labels are not there. It is as if they are not saving. Is there another way to customize text labels that will ensure that they save? Or is there a step I am missing?

12 Replies
Brian Batt

Hi Gwen,

Can you create a new folder on your Desktop and publish your presentation to that new folder?  In that publish window, make sure that you're selecting the newly saved player template that contains your updated text labels.  Then, test the presentation that you published and see if the issue is resolved.

If you continue to have problems, submit a support case to us by using the link below:

http://www.articulate.com/support/contact/

Peter Anderson

Hey Tim,

Are you fully updated? Looks like this may be it:

If you update your Text Labels in your player template and do a File -> Save as, you may find that your text labels are not updated in your new player template. This issue was addressed in Update 4. You can learn more here: 

http://www.articulate.com/support/presenter09/kb/?p=415 

You can download the latest version (Studio '09 Update 8 which also contains cumulative fix) here: 

http://www.articulate.com/downloads/freetrial-step1.aspx

Let me know...