Cyrillic characters raise their ugly head again

Hi Emmett,

Is the Russian also in the course title and the file path? I know that Studio/Storyline don't always handle special characters well as detailed here - so you may want to look at changing those elements to publish. 

Hi Ashley

I have changed all of the Cyrillic text in the PPT to Arial Unicode MS (slide text, notes, and file name) and I still cannot publish the file.  It hangs up and I have to force quit to get the Publish (or Preview) dialog boxes to close.

I tried to import the same PPT into Storyline and the application hangs up in similar fashion.  I have to force quit to get out.

I am approaching the deperate level.  I have 19 translated courses that our Russian-speaking employees are anxious to receive.  any assistance would be truly appreciated.  (Using Presenter '09)

Hi Emmett,

I think we'll likely need to take a look at your file to see how it's behaving and you'll want to create a Presenter package as described here and send along to our team here. 

Hi all.  I'm hitting this problem too (Presenter 09).  It seems that small amounts of text will publish, but very slowly.  Larger amounts, eg 5+ bullets on a slide, probably publish too, but it is so slow that I wasn't willing to wait (10 minutes+).

The only solution appears to be rotating the text 0.1 degrees in the z-axis. This is fine if the text is all on template placeholders, and the small loss in quality appears acceptable.

Is there any solution to this so that Russian text can be published successfully and quickly without having to change all the text to images?

Thanks

Paul

Hi, Paul -- Sorry to hear of your difficulties! While I do not have additional suggestion to address the behavior you are seeing, I did want to recommend that you use these steps to create a Presenter package as described here and connect with our Support Engineers for additional technical insights here. 

Hi Christine.  I have opened case #00836652.

Paul

Thanks for the update Paul. I see where you are working with Ryan. I will follow along as well.

Hi all.  Short answer for those still on Studio 09 is that Windows 10 is not supported.  Disappointing!

Quick background - we still use Studio 09 as the player allows true full screen, ie no navigation pane on the left.

Testing the Russian text on Windows 7, it publishes as a pile of random characters, but changing the font in the template (Verdana to Tahoma) worked.

Hope that helps someone!

Paul

Hi Paul,

Since Studio 09 came out some time ago, it's not able to be supported within Windows 10, although some users may have had success utilizing it there. 

Glad using a different font worked, and that's always a good thing to check when using non-Western characters, we recommend using a unicode font, such as Arial Unicode MS or Microsoft Sans Serif, but I'm happy to hear Tahoma worked for you.