Disappearing Audio
Nov 02, 2011
Has anyone had an issue with Presenter losing its assigned audio. Here's what happens. I have a presentation and I import narration files using the import audio function. The ppta file grows depending on the amount 7,000-18,000KB. At some point and it's not entirely clear when, the ppta file drops back to 2KB. When I open the project, the previously linked audio is gone. This has been happening for as long as I've been using Articulate. I can't track the effect to a specific set of actions but it does seem to happen when I open a PPT file (make no changes to articulate content) and then close it again. This has happened with numerous different files.
Thanks,
Rob
6 Replies
Hey Robert,
Sorry about the issues. Please review the following article, which outlines reasons and solutions:
I did see that document and checked out all of the suggestions. None of them worked. And I am working on my C Drive.
Hi Robert,
Sorry about the frustration. If you'd like to submit a case, we'd be happy to take a closer look and help find a resolution. You can do that here:
http://www.articulate.com/support/contact/
Thanks!
I have also just lost all of my audio AGAIN, on a one hour course! I've reviewed the published solutions and none of them worked. I recovered all of the ppta files and they are all smaller than they should be. This is so frustrating as it is not the first time. Relinking and resyncing will take an entire day again. When I google, I see hundreds of other people having the same issue with no resolution!
Hi Denise,
I apologize for the frustration. If you'd like to submit a case, you can do so here:
http://upload.articulate.com/
And please feel free to leave your case number here so that I can track it personally. Thanks for your patience!
Hi Denise. Sorry about the frustration and I'm sure that we can help you out. Here are some common reasons folks lose their audio:
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