5 Replies
Brian Batt

Hi Lynn,

Can you try reinstalling Flash Player by using the method below?

*******Please do the following in Internet Explorer. 

Uninstall your current version of the Flash Player. Follow the steps here: 


Download the latest version of Flash: 


After that, restart your computer & see if resolves the issue.  Please let me know if you continue to have issues.

Bridget Brown

Brian - I have having the same problem when I open the sync animation function.  The mouse disappears when the sync animation window opens.  I can still use it on the task bar below, but in order to exit the function I have to hit the alt key and then tab over to Save&Close and exit out.  I uninstalled Flash and reinstalled the latest version - to no avail.  It's becoming painful, because when I often have to go back and forth between PowerPoint and Sync animation and it's really slowing me down. 

Any suggestions?