Disappearing/Reappearing color schemes
Feb 16, 2011
So lately, after the last Articulate update, which I have installed several times to try check if it was a bad update) i have noticed that when i go to publish for Web, my title name changes to "1", my player templates are not showing in the drop down list, and when i actually hit the "Publish" button, i get an error saying that resources cannot be found. Which I can see, as they are not showing up (a better error message might come in handy here.)
To fix this issue, I have to restart the computer.
Things I have tried to no avail before restarting:
1. Restarting PPT in safe mode so Articulate does not load. then restarting in normal mode.
2. Disabling and enabling the add-in via the PPT options dialog.
3. Logging off as the current user and logging back in.
4. Opening a new PPT file and doing a publish as a blank file.
is there anybody else having this issue? All the developers here (5) are seeing this happen at least once to twice a week on both new and old files.
System info:
Processor: Xeon 5630
RAM: 4 GB
OS: XP Pro SP3
Articulate Studio '09 (v6.3.1009.1313 Pro)
Office 2007
9 Replies
That can mean several things are happening but usually it would mean that there are multiple instances of POWERPNT.EXE or AP6.EXE running. Here's how you can resolve this without starting your computer:
I have done that in the past, and it works sometimes, but not others. I am seeing this on more than one computer as well, and just after this last update. I never remember this happening prior to that, and have been a user for over 5 years. Could there be any other explanation as to this happening?
The only time I have seen this happen is if it's a memory issue where there might be more than one PowerPoint process running or Presenter running when it shouldn't be. Killing the processes should resolve the issue.
Just had another occurrence of the issue.
1. no options in the AP publish window.
2. one copy of AP6.exe
3. one copy of Powerpoint.exe
4. error message (unable to get powerpoint reference. Please close this dialog and restart it.)
both points 2 and 3 verified with task manager. i do have screen shots.
user quit PPT but the AP6 instance was still running.
Killing that instance resolved the problem.
My problem is, why is this happening in the first place? A stated, only one instance of both PPT and AP6 was active when the error occurred.
Any ideas?
Try killing the AP6.exe process and see if that resolves your issue. If not, try the steps outlined here:
http://www.articulate.com/support/presenter09/kb/?p=2425
So what would cause this to happen when I start PPT and AP6 the first time after a restart? No instances running, first programs to run after all tsr's are loaded.
If you are seeing this frequently, try the steps here to see if they resolve your issue:
http://www.articulate.com/support/presenter09/kb/?p=2425
That has been done in the past, and the problem still persists for all of our users, on an off, and randomly.
And all of the files are always worked on from the local drive.
I would suggest you submit a case so we can take a closer look at your issue:
http://www.articulate.com/support/contact/
This discussion is closed. You can start a new discussion or contact Articulate Support.