Don't hear the sound

I have problems with some users using Microsoft Edge not hearing the audio on the pages that have audio files like mp3.
If the same user tries chrome then it works as it should.
On the pages I used mp4 files the sound works as it should in both browsers.

The problem is not the same for everyone, I myself get the sound to work in Edge for both file formats.

Is this something you recognize?
What can I do to make the sound work with the two file formats for everyone in Edge?

1 Reply
Ren Gomez

Hi Peter,

Sorry to hear you're coming across some audio issues with your course! I’ve opened a support case on your behalf and would appreciate it if you can upload your .story file to your unique upload link here for one of our support engineers to take a look.

We'll let you know our findings and will delete it after having a closer look!