Double audio or audio drops out in LMS

All of our courses have audio narration.  Some courses we put in our LMS will get messed up after doing so.  Slides will have double audio (e.g. slide 8 and 9's audio will play at the same time on slide 8), some slide's audio will drop out all together.  I've noticed that the problem usually occurs with slides in succession (e.g. slide 8 will have slide 8 and 9's audio play at the same time, and slide 9's audio will drop out).

We're at a loss for why this happens or how to fix it.  Sometimes remaking all of the slides fixes it, but that's not a very long term solution.  Has anybody encountered something similar??

1 Reply
Peter Anderson

Hey SP,

If you have a published presentation in which audio from multiple slides is playing simultaneously, it may indicate that there are PowerPoint shapes (text boxes or objects) in your presentation that have been named with special characters. You can correct this issue. Here’s how: 
Let me know if that resolves the issue. Good luck!