I can't figure out why the navigation/outline pane on the left side of the presenter is completely empty. I've already looked into the player templates and see that the navigation pane and tabs are checked on, but it's still empty when I preview the presentation or publish it.
You should also confirm that the starting view in Articulate -> Player Template Builder -> Layout -> View Modes is not conflicting with the view mode you have selected for your first slide in the Slide Properties Manager.
I think I found a way around the problem. I tested a new powerpoint file and it showed the navigation panel working. I copied and paste the slides from the old power point file to the new one and reinserted any Engage interactions. The audio files had to be manually inserted again. Any edits to the audio had to be redone but luckily there were not much.
Thanks for offering to take a look at the file itself.
Are you using the default Presenter player template or a custom template? Can you try switching to another player template and see if you still experience this issue?
11 Replies
Welcome to Heroes, Huy!
http://www.articulate.com/support/kb/000659.php
You should also confirm that the starting view in Articulate -> Player Template Builder -> Layout -> View Modes is not conflicting with the view mode you have selected for your first slide in the Slide Properties Manager.
I haven't inluded any logos yet. There is no conflicting view modes between player template builder and slide properties manager either.
OK, Huy,
Will you post a screenshot for us to get a better look at it?
Sure, here is what my presentation looks like:
Here are the some screen shots of the settings.
Sorry for the issues, Huy.
Please go ahead and send us your zipped project files so we can take a closer look and help get this resolved:
http://upload.articulate.com/
And feel free to record your case number here so that I can follow it personally. Thanks!
Hi Huy.
I would send us this project so we can take a closer look. Please follow the instructions here to get us your files:
http://upload.articulate.com
Please let Pete or I know the case number so we can take a closer look.
I think I found a way around the problem. I tested a new powerpoint file and it showed the navigation panel working. I copied and paste the slides from the old power point file to the new one and reinserted any Engage interactions. The audio files had to be manually inserted again. Any edits to the audio had to be redone but luckily there were not much.
Thanks for offering to take a look at the file itself.
That's great news, Huy! Way to go, and let us know if anything else comes up.
I have exactly the same problem with navigation pane being grey and empty!. Any further ideas.
Colin r.
UK
Hi Colin,
Are you using the default Presenter player template or a custom template? Can you try switching to another player template and see if you still experience this issue?
Thanks!
Christine
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