Engage Interaction will not return to target slide in presentation
May 04, 2012
I have created a learning resource in which a hexagonal shape hyperlinks to an Engage interaction.
This hyperlink works but when I attempt to leave the Engage interaction a blank box appears which I presume is denying my exit (Exit_Denial.png) because I have not viewed all of the tabs in the interaction.
I am at a loss because I have checked the following:
- Within Slide Properties of Presenter branching is set to return the engage interaction to the appropriate slide
- The Interaction Properties of the Engage interactions are set to:
- Allow user to leave interaction (ANYTIME)
- Show "Next Slide" button (SHOW ALWAYS)
- The Button Label is appropriately altered (See Exit_denial.png)
Why am I not able to return to the target slide? Is it a problem with the player template? I am at a loss . . . .
8 Replies
Welcome to Heroes, Patrick!
For starters, to repopulate the dialog in the blank box, you can use these steps. And if you'd like us to take a closer look at your course, feel free to submit a case to our support team. Thanks!
HI Peter,
I have followed the steps but there aren't any fields missing. This, however, is not important as I have selected the option to "Allow user to leave interaction" to Anytime. I don't want to see the dialogue boxes because I want the users to enter and leave the engage presentation at any point.
I will submit a case tomorrow.
Thank fir the reply,
Patrick
Sounds good, Patrick. Please feel free to come on back here and leave your case number so I can follow it personally.
Hi Peter,
Case #00277447
All the best,
Patrick
Hi Peter,
New Case # 00277441
Patrick
Thanks, Patrick! Looks like after setting your navigation to "Free", Cleo worked with you to repair a corrupt file. Let us know if that does the trick...
Hi Peter,
The player template was corrupt. I took Cleo's advice; deleted the corrupt template and customized a new template. Everything is working now.
All the best,
Patrick
Thanks for sharing the solution, Patrick!
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