Engage (suddenly) not playing correctly

Hi. An Engage interaction in a course was working fine up until December. Now, the user gets stuck and cannot get past it easily. It is a Labeled Interaction set to move forward by user, then the Next Slide button appears. There is audio, but even if they wait for it to complete, they cannot move forward. I have no problem, however. I assume it is either a Windows Update or a Flash change that is causing the item on their system to not work correctly.

Is anyone aware of update that might have caused some problems?

Thanks!

3 Replies