Error adding Engage Interaction after update Sep 08, 2014 By Johanna Stix Hi all, I've updated Studio 13 today to the newest version. Since then, I'm not able to add Engage Interactions to my presentation. The error says: Error: Unable to create an instance of Articulate Engage. Any ideas? or is it possible to load older version to get it to work again? Thanks in advance Johanna
Leslie McKerchie Staff over 9 years ago09/08/14 at 11:18 am (UTC) Hi Johanna! You may just be able to correct this installation by conducting a repair.
Johanna Stix Author over 9 years ago09/08/14 at 11:23 am (UTC) Hi Leslie, I've even reinstalled everything, but no luck at all :(
Leslie McKerchie Staff over 9 years ago09/08/14 at 12:06 pm (UTC) Are you able to open Engage as an individual program outside of Presenter? You may need to check that your Articulate add-in is enabled as explained here.
Johanna Stix Author over 9 years ago09/09/14 at 12:04 am (UTC) Hi Leslie, I think it was just Monday I've un and reinstalled everything once again today, and now everything is fine. Thanks for your help Johanna
Leslie McKerchie Staff over 9 years ago09/09/14 at 6:08 am (UTC) Ah, those Monday's will get ya! Thanks for the update Johanna and glad to hear that everything is working as expected
5 Replies
Hi Johanna! You may just be able to correct this installation by conducting a repair.
Hi Leslie,
I've even reinstalled everything, but no luck at all :(
Are you able to open Engage as an individual program outside of Presenter? You may need to check that your Articulate add-in is enabled as explained here.
Hi Leslie,
I think it was just Monday
I've un and reinstalled everything once again today, and now everything is fine.
Thanks for your help
Johanna
Ah, those Monday's will get ya! Thanks for the update Johanna and glad to hear that everything is working as expected
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