error: can't load add-in articulate.ppa
Nov 21, 2012
Hi,
I recently got a new laptop at work, and found out that IT first installed Studio '09 instead of just Engage (which is what I purchased a license for). It sounds like they had some problems uninstalling everything and reinstalling Engage and now when I open PowerPoint if get an error saying the PowerPoint can't load the add-in articulate.ppa.
I have gone to PowerPoint options > Add-ins and unchecked both the Presenter Communicator add-in and the Presenter Ribbon add-in. I can't remove them because it tells me that they are installed for all users and can only be connected or disconnected by an administrator - and it does the same thing for my IT guy and doesn't give a prompt to enter and administrator password. I have also gone to Trust Center Settings in PowerPoint and unchecked all boxes under the Add-Ins tab.
How can I get rid of that error message?
Thank you.
(Windows 7, PowerPoint 2007, Engage '09)
1 Reply
Hey Sue,
I think it would be best for you to contact our support team so they can help you get this sorted out. You can do that here, and someone will contact you ASAP. Thanks!
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