Error code 120?

Hi Pete,

I apologize for the issues that you're having.  First, try all of the recommendations noted here:

http://www.articulate.com/support/presenter09/kb/?p=497

If you continue to have issues, try repairing your normal.dotm file:

https://player.vimeo.com/video/204929869

If you still have issues after that, can you check to see if you have any special characters in your file name or the directory path of the file?

Thanks Brian. 

I think I've actually got Office problems, not Articulate ones. Sorry to jump to conclusions. After I calmed down,  I investigated all the "stuff" going on and discovered THREE instances of winword.exe running! Three!! 

Once I whacked them, everything began working correctly.

I'm going to investigate the dotm file issue . . .

Pete

Thanks for letting us know that you were able to figure it out!

I had the same problem (Error 120). Convertation a lot of text and small pictures to 1 big picture was solved the issue.

Thanks for sharing your solution, Maxim!

I have just bought a new PC running on Windows 8. I am encountering a code 120 error when attempting to publish. Any one has any ideas what is wrong?

Hi SIM!

Have you had a chance to try any of the troubleshooting steps listed above or in this article? If you're still having trouble, we'd be happy to take a look at your project files. First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload. Thanks!

Hi Brian

I did your instructions but the error remains

What can i do?

Help me

Thanks

Hi Pina! This thread is a bit dated, but if you've followed the instructions (including the repair) and you would like our team to take a look, please share your Articulate Package with us here.

Hi Leslie

i can share only 19 slides PowerPoint. I can't share my Articulate why I can not create it: program crash ed error 120.

What can i do?

I send you  the slides in zip format?

Hi Pina! Are you working locally (C Drive) on both your software and project files? Are you having difficulty across projects or just the one project?

Hi Leslie

I created a folder on the desktop and files, images are inside. My dicculty is only a project (19 PowerPoint slides and 2 object created with Engage) 

Articulate is installed on c:/program/Articulate

What solution?

Best regards

Hi Pina! You are not able to re-create the issue in another project? It's just one project causing difficulty for you?

I would advise that you follow these steps:

1. Open a blank presentation in PowerPoint.
2. Save the presentation.
3. Click the Home tab.
4. Click the drop-down arrow beside New Slide and select Reuse Slides.
5. Click the Browse button and select Browse File.
6. Locate your original PowerPoint file and click the Open button.
7. At the bottom of the Reuse Slides panel, select the Keep source formatting check box.
8. Right click the first slide in the Reuse Slides panel and select Insert All Slides.
9. Save the new presentation and republish.

Note:  Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation.  You may need to export the narration from your original presentation.  Then import it into the new presentation.

If this does not help, you may to look into this article (or this one if you use Studio '13) with your IT Team as it seems the issues above for the other users were related to their Office Product.

Hi Leslie

I did the instructions that are listed and the error remains.

Now delete and install Office (2010), if error remains what can i do for my project?

Best regards

Hi Leslie

also with the new installation of Office the error remains.

I created a new project with PowerPoint (5 slide - oly text ), if  use Articulate (mode prewiew i receive the following message : "There was an error copyng player files. Error code 120"

Another mistake is for the component additional "articulate presenter Ribbon"

I disabled and then enabled and then nothing changes

Can you help me?

Hi Pina! Sounds like we need to dig a bit deeper and perhaps check log files. Could you reach out to our support team here so we can get that going?

Hi all,

If you're using Microsoft Windows 7 with all the latest updates installed, you may see the following error when you publish an Articulate Presenter '09 course:

There was an error copying player files. Error Code: 120

This issue was fixed in Update 11 for Articulate Presenter '09. Install the latest version to take advantage of the new features and fixes, then republish your course.

Hi Ashley, I installed update 11 and, like so many other, I am also getting error code 120. I noticed that there is no mention of Office 2013, however. Has Articulate made Presenter '09 Office 2013 compatible?

Hi Ward,

You can see the system requirements for Presenter 09 here, and the specifics for Office versions I included below:

Please let us know if you have any other questions!