ERROR: Could not find process window hande.

Sep 04, 2014

Hi, has anyone got any experience with the error message: ERROR: Could not find process window hande.

The message pops up when trying to access anything in the Articulate ribbon.

I've got a 100 Studio'13 users in PowerPoint2010 and just one has got this issue. We've tried the following:

repair installation
deinstall current version, reboot, reinstall new version (several times)

And in some cases it seems to work for a day and then appears the next again. It even pops up when you open powerpoint itself (not an existing pptx file)

3 Replies

Jeff Kortenbosch
Author

over 9 years ago09/04/14 at 5:27 am (UTC)

Note: the screenshot does not display the Articulate ribbon, that appears when you close the error message.

Leslie McKerchie
Staff

over 9 years ago09/04/14 at 6:53 am (UTC)

Hi Jeff! I've not seen this error before and I'm not seeing anything really in the forums or via Google in general actually.

Due to this affecting only one person and upon launch of Powerpoint, I would advise that they may need to correct their Office installation and that can be found in our solution here.

Jeff Kortenbosch
Author

over 9 years ago09/04/14 at 8:01 am (UTC)

Hi Leslie, I've also submitted a support case. We're going for a full reinstall, Cleaning registry entries of Office, Studio etc as per the knowledge base article for erratic behavior.

I'm sure the user and IT won't be thrilled by all this but it makes an interesting case

ERROR: Could not find process window hande.

3 Replies

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