Error: Could not locate preview folder
Aug 27, 2012
By
BRYAN Woods
I am getting the following error and am wondering if anyone has a solution. I tried deleting and reinstalling Presenter, but the error presists. The error is: "Error: Could not locate preview folder. C:\User\...\AppData\Local\Temp\articulate\presenter\preview\data\"
I am getting this error every time I go to preview a player template or try to make changes to the template. The only way I am able to get around it is to go to that folder location and create a "data" folder, but it is gone when I shutdown Presenter. The version I currently ahve installed is V6.3.1103.112 Pro.
4 Replies
Hi Bryan
Sorry for the trouble. If a repair installation didn't resolve it, and you're being careful to only work from a local drive, then I'd recommend submitting a case so our support team can give you further help. Thanks!
Thanks Peter. I will do just that.
Hi Peter,
I'm getting the same error as Bryan has reported above and spent a good part of today with my IT support before submitting a case to the Articulate support team. The version installed is, V6.3.1009.1313 Pro.
Hope to have a resolution soon!
Welcome to Heroes, Mary Kay
Thanks for submitting the case. It looks like Jayem has received it and is working with you to get this resolved. Please feel free to correspond with him directly via the support emails. Thanks, and welcome again!
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