Error during install: Access Denied (0x5)

Feb 06, 2012

I did a quick search and didn't find anything on this - sorry if there already is an answer somewhere. If there is can anyone point me to it?

Otherwise any suggestions with the following error that happens during installation would be helpful:

"The following error occured on the file C:\Program Files\Articulate 2\Articulate Engage\templates\resources\autorun.inf. Access is denied. (0x5)"

This is a screenshot of the error:

4 Replies

Peter Anderson
Staff

12 years ago02/06/12 at 8:39 am (UTC)

Hey David!

I'd recommend submitting a case to our support team. They'll be happy to help you pinpoint and troubleshoot the issue. You can do that here:

http://upload.articulate.com/

Thanks!

David Janus
Author

almost 12 years ago06/28/12 at 1:09 am (UTC)

Hi Peter - back again with the same problem. I have a client who has had their hard drive replaced, and they did not un-install Articulate Studio before the old HD was removed. Now, when trying to install on their new HD, they are getting the above same error.

So there are no project files to upload on the link you gave above - any advice?

David Janus
Author

almost 12 years ago06/28/12 at 3:02 am (UTC)

OK, we tried two things:

1. We disabled the antivirus

2. We made sure to 'Run as administrator' when installing Articulate

Between those two things it solved the problem - successful install and ready to go.

Peter Anderson
Staff

almost 12 years ago06/28/12 at 7:21 am (UTC)

Nice, glad to hear it, David. Let us know if you run into anything else.

Error during install: Access Denied (0x5)

4 Replies

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