I have an error message whenever i try to open my powerpoint, it says flash player 10 or higher for IE is required to run articulate presenter 13... now this error is preventing me to do anything or even open my articulate tab in my powerpoint.
can you teach me how i can resolve this? i have installed more than 6 times for the flash player latest version 16, still this error message won't go away. and i have also checked from my computer, i have got flash player 16 (latest version) installed.
Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Presenter won’t operate. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 5 for Presenter. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email ordownload it here.
Do you know what version of Flash you have installed on your system? If you've got Flash 16 installed and you downloaded and installed the update - I'd next suggest going through the repair to ensure everything is a clean install.
The problem I'm experiencing is that Flash won't install. It hangs on the install window. When I try to run Presenter 13 and do a Preview, I get a message that indicates I need to intall Flash to run with Presenter 13 and an link to go to a download page at adobe.com. When I do so, I get to step 2 of the install procees when a black window opens that supposedly shows that Flash is installing, but nothing happens.
An update to the issue I saw in case this is applicable to anyone - I just ran into this issue when I was updated with a new computer at my organization. Normally programs like these are locally installed on our computers. Some of our programs, however, are pushed to us and not locally installed. There was a miscommunication about this. A week of troubleshooting with Flash and Studio updates led us to find that Studio was not locally installed on my computer as it should have been. Once it was installed it fixed the issue.
7 Replies
Hi Laurel,
Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Presenter won’t operate. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 5 for Presenter. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email ordownload it here.
I just downloaded and installed the Update (5), I still get a black empty screen labeled "Adobe Flash Player Installer" that just hangs.
Any thoughts?
Hi Rob,
Do you know what version of Flash you have installed on your system? If you've got Flash 16 installed and you downloaded and installed the update - I'd next suggest going through the repair to ensure everything is a clean install.
Hi Ashley,
The problem I'm experiencing is that Flash won't install. It hangs on the install window. When I try to run Presenter 13 and do a Preview, I get a message that indicates I need to intall Flash to run with Presenter 13 and an link to go to a download page at adobe.com. When I do so, I get to step 2 of the install procees when a black window opens that supposedly shows that Flash is installing, but nothing happens.
Hi Rob,
If Flash won't install on your system you may need to work directly with your IT team to get them to check into what's happening.
An update to the issue I saw in case this is applicable to anyone - I just ran into this issue when I was updated with a new computer at my organization. Normally programs like these are locally installed on our computers. Some of our programs, however, are pushed to us and not locally installed. There was a miscommunication about this. A week of troubleshooting with Flash and Studio updates led us to find that Studio was not locally installed on my computer as it should have been. Once it was installed it fixed the issue.
Thanks DeAnn for that update and glad you were able to get it working normally. We do always recommend that Articulate software is installed locally and must be installed by an administrator and activated by the end user.
This discussion is closed. You can start a new discussion or contact Articulate Support.