Error loading presenter.ppa

Dears,

i am not able to use any of the buttons under the articulate tab in my PowerPoint, if i click on publish, add a recording, or so, nothing happens.

and when i open the PowerPoint, i receive a message that says: PowerPoint couldn't open the Visual Basic for Applications project in presentation"Presenter.ppa"

any help?

13 Replies
Christine Hendrickson

Welcome to E-Learning Heroes, Emad!

It sounds like you may be using the 64-bit version of Microsoft Office. Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version, and Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010.

For more information, please review this article.

If you've confirmed you're using the 32-bit installation of Office and you're still unable to use the Articulate ribbon, please let me know.

Thanks!

Emad Gharaibeh

Hi Christine,

i am using a 32-Bit version, and my machine is already a 32-Bit, the problem that it used to work perfectly, but suddently everything went wrong.

i followed this link to troubleshoot the problem:

http://www.articulate.com/support/kb_article.php?product=ap9&id=zdmy7uq259x0

still no luck :( 

Christine Hendrickson

Good morning Emad,

I apologize for the delay. I took a quick look this morning and found your support case for this issue (#00317042 for my reference). I see that Miker is working with you on this issue. I'll be following the case progress, as well, and I'll try to update this thread with any suggestions or solutions.

I hope you had a great weekend.

Thanks!

Christine

Leslie McKerchie

Hi David and welcome to E-Learning Heroes! I took a look at Emad's case referenced above and there were a myriad of system issues that had to be worked through from multiple versions of office installed to the wrong .NET framework so I'm not sure that would be the best route for you to 'assume'

That being said though, since you have already tried the uninstall/re-install troubleshooting, you may want to go ahead and work with support as well on your issue.

You can package your course and submit it to us.

David  Donnelly

Just to let you know I managed to solve the issue at my end by reinstalling fm20.dll and msvcr100.dll.

This is actually not as easy as you think.

The easiest way to reinstall FM20.dll is to download the "Microsoft Active X Control Pad" and install the program. The reason you have to install the program is because FM20.dll cannot be copied in any way to a PC. If you are running WIN 7 64bit like I was I had to set the installer to Windows Vista compatibility.

When I tried the install for Active Control Pad It came up with an error saying that msvcr100.dll was missing so I had to find a way to reinstall this. The easiest way I found was uninstalling Microsoft visual c+++ 2010, restarting the device and reinstalling the application. I tried the 64bit link below but I still had the same error with Active Control Pad, when I tried the 32bit link it worked fine (I assume 32 works on a 64bit as the program is coded in 32bit). 

Once that was installed I was able to re run the Active Control Pad. From there I restarted the device and was able to use Articulate Presenter (P.S go into Power Point addins and make sure powerpoint.ppa is not disabled as well)

Below contains links for each of the files PLEASE MAKE SURE YOU PERFORM A BACKUP BEFORE YOU DO ANY OF MY STEPS. THE FOLLOWING WAS PERFORMED ON WIN 7 64 BIT with OFFICE 2010.

Active Control Pad (run compatibility Windows Vista if on windows 7 32/64bit)

http://download.cnet.com/Microsoft-ActiveX-Control-Pad/3000-2070_4-127950.html

Microsoft Visual C+++ 2010 32bit

http://www.microsoft.com/en-us/download/details.aspx?id=5555

Microsoft Visual C+++ 2010 64bit

http://www.microsoft.com/en-us/download/details.aspx?id=14632

Extra links

http://serato.com/forum/discussion/1059141

http://community.dynamics.com/gp/b/gpdynland/archive/2009/11/06/vba-error-58-class-not-registered-looking-for-object-with-clsid-58-123-ac9f2f90-e877-11ce-9f68-00aa00574a4f-125.aspx

Regards

David Donnelly

Andrea Rollo

Hi,

I have a similar problem with .ppa file.

After a clean and full installation and update of Office 2013 x32 on Win 7 x64 and Articulate '13, PowerPoint crash on start due to "articulate.ppa" add-in (error module in event viewer is: C:\Program Files (x86)\Microsoft Office\Office15\ppcore.dll). With this add-in disabled PowerPoint start normal but nothing happens if I click on Articulate ribbon buttons. "Articulate presenter Communicator" and "Articulate Presenter Ribbon" are active in add-in settings.

I already perform all recommended actions at ":Unexpected or Erratic Behavior in Articulate Studio '13" and more:

- run .exe file of Presenter and PowerPoint in compatibility mode and as administrator

- reinstall Microsoft visual C++ Redistributable x86\x64 and flash

- allow full controll access to registry during installations

- setting lower protection for macro, active X and VBA project in PowerPoint

- disable all others PowerPoint add-in

All methods have failed and if I enabled "articulate.ppa" from disabled elements PowerPoint still crash.

Note: if I launch from Presenter '13, after start PowerPoint it said me the I problably have an incompatible version of Office, but it is in error (see image capture from office info). I have Office, VBA, .NET and Win 7 with the last update. Others applications that need .NET work well and other add-in in PowerPoint work well too. No useful info from Articulate trace log file related to .ppa error.

Report this problem ifI may have missed something and waiting next update version for evaluate the software.

Thanks