Error Message in LMS When Prompt to Resume Selected

Hi All,

So this problem has been happening for weeks and I can't seem to figure it out.  I support an LMS (SuccessFactors v 6.39) for a government client.  We are beginning to get more and more content developed in Articulate and sent to us for upload.  After a week or so of testing, we have identified that the issue lies in the "Prompt to Resume" function.  If that box is checked we receive an error message upon relaunch. 

The error message only occurs once the item is moved over to the "completed work" section of the LMS.  The LMS error message is pasted below:

Error Initializing Communications with LMS

0:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - Trying to create MSXML2.XMLHTTP in VBScript
1:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - intReCheckLoadedInterval=250
2:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - intReCheckAttemptsBeforeTimeout=240
3:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - IFrameLoaded
4:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - In GetAICCURL
5:Fri Aug 30 13:41:59 EDT 2013 - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
6:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - Querystring value =
7:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - GetAICCURL returning:
8:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
9:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - Checking IFrame
10:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - blnCanUseXMLHTTP=true
11:Fri Aug 30 13:41:59 EDT 2013 - AICCComm - blnCanUseIFrame=true
12:Fri Aug 30 13:41:59 EDT 2013 - ----------------------------------------
13:Fri Aug 30 13:41:59 EDT 2013 - ----------------------------------------
14:Fri Aug 30 13:41:59 EDT 2013 - In Start - Version: 3.3 Last Modified=08/29/2013 15:29:24
15:Fri Aug 30 13:41:59 EDT 2013 - Browser Info (Microsoft Internet Explorer 4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; .NET4.0C; InfoPath.3))
16:Fri Aug 30 13:41:59 EDT 2013 - URL: https://learninglink.dol.gov/content/dol/Introduction%20-%20Flash%20cookies%20tests%208-29-13/Introduction%20-%20ignore%20Flash%20cookies/index_lms.html
17:Fri Aug 30 13:41:59 EDT 2013 - ----------------------------------------
18:Fri Aug 30 13:41:59 EDT 2013 - ----------------------------------------
19:Fri Aug 30 13:41:59 EDT 2013 - In ClearErrorInfo
20:Fri Aug 30 13:41:59 EDT 2013 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
21:Fri Aug 30 13:41:59 EDT 2013 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
22:Fri Aug 30 13:41:59 EDT 2013 - strStandAlone= strShowInteractiveDebug=
23:Fri Aug 30 13:41:59 EDT 2013 - Standard From Configuration File - SCORM
24:Fri Aug 30 13:41:59 EDT 2013 - Using Standard From Configuration File - SCORM
25:Fri Aug 30 13:41:59 EDT 2013 - In LMSStandardAPI strStandard=SCORM
26:Fri Aug 30 13:41:59 EDT 2013 - Calling Standard Initialize
27:Fri Aug 30 13:41:59 EDT 2013 - In SCORM_Initialize
28:Fri Aug 30 13:41:59 EDT 2013 - In SCORM_ClearErrorInfo
29:Fri Aug 30 13:41:59 EDT 2013 - Grabbing API
30:Fri Aug 30 13:41:59 EDT 2013 - In SCORM_GrabAPI
31:Fri Aug 30 13:41:59 EDT 2013 - Searching with improved ADL algorithm
32:Fri Aug 30 13:41:59 EDT 2013 - In SCORM_GetAPI
33:Fri Aug 30 13:41:59 EDT 2013 - SCORM_GetAPI, searching opener
34:Fri Aug 30 13:41:59 EDT 2013 - In SCORM_ScanParentsForApi, win=https://learninglink.dol.gov/plateau/user/onlineaccess/accessOnlineApplets.do?componentTypeID=COURSE&componentID=EBSA%5fTest%5fIgnoreFlash&revisionDateMilliseconds=1377879360000&studCpntID=5935150&fromLearningHistory=Y&backto=%2fuser%2fhome%2ejsp%23page%3d2
35:Fri Aug 30 13:41:59 EDT 2013 - SCORM_GrabAPI, returning
36:Fri Aug 30 13:41:59 EDT 2013 - Calling LMSInit
37:Fri Aug 30 13:41:59 EDT 2013 - In SCORM_CallLMSInitialize
38:Fri Aug 30 13:41:59 EDT 2013 - In SCORM_GrabAPI
39:Fri Aug 30 13:41:59 EDT 2013 - SCORM_GrabAPI, returning
40:Fri Aug 30 13:41:59 EDT 2013 - Calling LMSInitialize
41:Fri Aug 30 13:41:59 EDT 2013 - strResult=false
42:Fri Aug 30 13:41:59 EDT 2013 - Detected failed call to initialize
43:Fri Aug 30 13:41:59 EDT 2013 - In SCORM_SetErrorInfo
44:Fri Aug 30 13:41:59 EDT 2013 - intSCORMError=101
45:Fri Aug 30 13:41:59 EDT 2013 - strSCORMErrorString=General Exception
46:Fri Aug 30 13:41:59 EDT 2013 - strSCORMErrorDiagnostic=java.lang.NullPointerException
47:Fri Aug 30 13:41:59 EDT 2013 - Error calling LMSInitialize:
48:Fri Aug 30 13:41:59 EDT 2013 - intSCORMError=101
49:Fri Aug 30 13:41:59 EDT 2013 - SCORMErrorString=General Exception
50:Fri Aug 30 13:41:59 EDT 2013 - Diagnostic=java.lang.NullPointerException
51:Fri Aug 30 13:41:59 EDT 2013 - ERROR Initializing LMS
52:Fri Aug 30 13:41:59 EDT 2013 - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
53:Fri Aug 30 13:41:59 EDT 2013 - ERROR - LMS Initialize Failed
54:Fri Aug 30 13:41:59 EDT 2013 - In DisplayError, strMessage=Error initializing communications with LMS

Any insight would be greatly appreciated!!

-Peter