Error running articulate studio 13 scorm in moodle

Nov 11, 2013


Recently i upgrade my studio pro 09 to studio pro 13. I upgrade one of my courses, including audio files from articulate plugin. I set the pakage like scorm 1.2, html5, ipad and presenter player, the preview running perfectly, i make the zip and upload to my moodle 1.9 like scorm activity.

When i try running moodle return to me this error mensage:

"An error has occured:
Error - unable to acquire LMS API, content may not play properly and results may not be recorded.  Please contact technical support.
Press 'OK' to view debug information to send to technical support."

I atach  a file with completed error.

Someone can helpme? I don't understan why show this error if i make all like in studio 09.

Thank's in advance.

5 Replies
Rahel Ali


I am having a similar problem, but using Moodle 2.6.

I had Articulate Studio Pro '09, but upgraded to Articulate Studio Pro '13 like Manuel as it had HTML5 capabilities. 

When I publish and upload to Moodle as SCORM Package, I am able to view the course in Administrator Mode as normal.

When I try to view it in Student View, I only see the course appear for literally a split second - and then it dissapears. I don't get any error messages, - just blank screen where the course is supposed to be.

Please can you advise.

Thanks in advanced.

Lisa Donaldson

Hi Manuel...did you get a resolution by any chance?

I'm getting same error message uploading an Articulate 13 file to Moodle 1.9. The University is upgrading to 2.4 but not for 6 months so I need a fix.

As an added complication, when I initially uploaded the file, it displays and works just fine. It seems to be if I revisit the file again.

As a note, for 6 months I have done the identical thing with no issues! The course notes must go live soon as its for an online Masters programme that's on a schedule. Any advice appreciated!



This discussion is closed. You can start a new discussion or contact Articulate Support.