Error: Unable to Create an Instance of Articulate Quizmaker

Hi Amanda,

If you've already run through all the troubleshooting steps documented in these two links:

• Repair Articulate Studio '09.
• Verify that the Articulate add-ins are properly enabled in PowerPoint.

then I'd like to have you work directly with our Support team. You can connect with them here. 

Hi Amanda,

I have the same issue with my file, and have raised a ticket. Let me know if you hear back from the support team. Hope we get to a solution sooner. 

Hi NM,

If you have your case number I'm happy to check in on your particular issue/case? 

Hi I have this same problem. It seems to have happened after i downloaded a trial of Storyline 2. Quizmaker 09 won't roundtrip from Articulate Presenter 09, but it does work on its own. I followed the directions on this forum. I uninstalled Studio 09, rebooted, ran the regEdit provided. Still no luck. I am not able to reinstall my Microsoft Office 2010 due to an IT issue. Can you help?

Hi DG, 

Thanks for reaching out here and I'm sorry for the issues you've run into. If you're unable to go through all the steps documented there we may need to have you work with our Support team to get additional information on elements that could be interfering with the behavior - but are you able to connect with your IT team to see about completing all those steps? 

I worked with the Support team and learned that there is a glitch of some sort in the software that makes the Quizmaker 09 file want to open with the later version of Studio, but also creates a ".backup" file that still works with Studio '09.  I'm waiting to hear if this glitch is going to be fixed before I purchase Storyline 2 - the way it is now would just create too many backup files with the amount of updating I do and it would be too confusing.

Thanks Amanda for that update and letting us know you were working with support. I do see that Robert has reported this to our QA team just a week or so ago - so I'll go ahead and include this thread in the report filed with our team. 

Hi Ashley,

I'm having the same issue with Studio '13. I get the same error message Amanda mentioned after doing both the repair and ensuring my add-ins are enabled. Has a definitive fix been identified for this bug?

Thanks!

Ashley

Hi Ashley!

I've not seen the same issue reported for Studio '13. Have you tried to delete and re-attach Quiz file to your Presenter project?

I would advise that you work directly with our support team here if you continue to have difficulty since you have already gone through some troubleshooting.

Hi Leslie,

Thanks for your response. Unfortunately, deleting and attempting to reinsert the same quiz produces the same error message. I'll reach out to your support team. 

Thanks,
Ashley

Thanks for the update Ashley. If you would like me to follow along, please feel free to share your case number here.

Sure, Leslie. My case number is 00762847. Thanks!

Thanks Ashley. I will follow along.

I see that Vira is assisting you Ashley and I will continue to follow along.

Hi Ashley! Looks like the uninstall/re-install process was able to assist you. Glad that Vira was able to help.

Error al acceder las herramientas Articulate Engage '13 y  Articulate Quizmaker '13

Desde power point 2013 no funciona el Articulate Presenter '13

Ver la imagen Adjunta

Error accessing Articulate Engage '13 and Articulate Quizmail '13 tools

From power point 2013 does not work the Articulate Presenter '13

See the picture Attached

Hi Italino,

I'm sorry to hear that Studio '13 isn't working for you - I'd want to have you take a look at the steps here to enabled the Presenter ribbon and if Quizmaker and Engage are also not working separately I'd recommend going through the repair steps detailed here.  If you're still running into problems with it not working, let's get you working in a Support case with our Engineers and that can be opened up by visiting this form.