Exit button not functioning properly for some users

Oct 02, 2013

Hi

I have a course built in Articulate Presenter 09. I have it running in two LMS - our new Saba LMS for company employees where it launches and close fine with no problems. 

 I also have it running in our old custom-built LMS for external customers to see. Again it launches fine and close with no problems for the majority of users.

I have two users, however, who have problems close course using the EXIT button. It does not appear to be browser related, we've deleted cookies, temp files and internet history - both causes of problems on occasion. i've had them try another Articulate course of mine and same problem


does anyone recognise this problem or have any ideas on other things to try?

thanks

Sarah

13 Replies
Sarah Street

Hi Ashley

I tried changing the Configuration.js as follows

  1. Open Configuration.js file in NotePad.
  2. Change this line: var EXIT_BEHAVIOR = "SCORM_RECOMMENDED";
  3. To: var EXIT_BEHAVIOR = "ALWAYS_CLOSE";
  4. Republish.

This doesn't appear to have worked. I'll try the other option var EXIT_BEHAVIOR = "ALWAYS_CLOSE_TOP and see if that does

thanks

Sarah

Ashley Terwilliger-Pollard

Hi Sarah,

Likely yes, although it may also be something specific to their browser security settings.  Unfortunately, if you're unable to replicate it, there isn't a way to be sure - but I would point them to check out the settings. Also, if they're able to close the course just by closing the browser and it records their information - I'd make sure they follow that procedure going forward. 

Sarah Street

Hi

I'm having trouble with this issue again....

Whilst I appear to have resolved it with IE11, it is still not working for users running the module in Chrome...

I've tried most of the tips in http://en-uk.articulate.com/support/presenter-09/exit-tab-does-not-work-in-presenter-09  - I have the configuration.js file set to ALWAYS_CLOSE_TOP, the Player Template to open in another window. I also have update 10 installed.

Are there any additional troubleshooting tips I can try for this browser? I'm not sure where to go next!

thanks

Sarah

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