Exit not working

Hey Roger,

Couple things real quick. Which browser are you using? Have you tried an alternative browser to see if that makes a difference?

Also, can you explain what you mean by launching player.html into a frame? Are you saying player.html is part of a frameset?

Hi David:

Using Firefox 7 & IE9 - no difference.  With regards to launching window into a frame,  I have a .Net app written in C# using the Telerik components.  Telerik has a component called RadWindow.  Actually, I don't think that it is part of a frameset.  The code javascript to open the window goes something like this:

 function openRadWindow(ModuleUrl, id) {
                var oWnd = radopen(ModuleUrl, "RadWindow1");
                sModule_UsersId = id;
                var oAjaxPanel = $find(""); // Find the RadXmlHttpPanel1 control

                oWnd.remove_close(OnWindowClose);
                oWnd.add_close(OnWindowClose);
                oWnd.center();

                // the format is something like this: "isclose(0 or 1){#}id(some_string_value)"
                //                                    0 is true; 1 is false
                var openCommand = "0{#}" + sModule_UsersId;
                oAjaxPanel.ajaxRequest(openCommand); // Call the server-side handler and pass the 'id'
            }

Regards,

Roger

I just started to notice the same problem with the exit tab. For some users, the exit tab doesn't work to close the course. They are forced to close the browser window which exits the LMS without passing course completion information to the LMS. Playing around with it, it appeared to be a pop-up blocker issue. By allowing pop-ups, the tab worked. This is the first time in 4  years with Articulate we have every encountered a complaint of the exit tab not working. I wondered what changed to create a new problem - flash player, internet explorer, other?

Hi Marilyn:

Thanks for the info - I checked on Firefox  and my popup blocker is not on.  I am able to bring up the Exit Dialogue but when I press the confirm, nothing happens.

Roger

Hi Marilyn & welcome to Heroes,

If you have published your presentation and find that the Exit tool does not function, please refer to the following Knowledge Base article, which outlines possible solutions for this issue: 

Presenter '09: 

http://www.articulate.com/support/presenter09/kb/?p=317 

Presnter 5 and earlier: 

http://www.articulate.com/support/kb/002517.php

I'm having Exit issues all of the sudden and I am unable to access Brian Batt's KB article at the link above. Any help is appreciated.

Sorry about that, Deborah, but thanks for bringing it to our attention. Here's the working link. Let us know if that resolves the issue for you. Thanks!

I created one module this morning where the player template using the 'Exit' button worked fine- the pop-up opened when I clicked it and the 'exit now' showed and then closed the presentation when that was clicked. I recorded another module right after that and applied the same template and the 'exit' button was there, but nothing showed up on the pop-up to close out the module.  I'm also now getting error messages regarding 'Articulate Presenter' about needing to disable it.  What does this mean and how do I get that button working again.  The instructions on the link above didn't work for me.

Hi Susan,

Is this the message you received?:

Yes, that's the message I received.  I did click 'no' and shut down my computer and restarted and it seems to be okay now.  I wondered if that had something to do with losing the 'exit' functionality in Presenter.  I read the article referenced in previous responses about that and tried everything, but it's still not working.  Any ideas?

Sorry for the trouble, Susan. Would you be able to send us the project files so we can take a closer look and help determine a solution? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Thanks!

Will do, thanks.

Hi

I'm using Storyline and experiencing the same problem seems strange as it is a basic function to be able to exit a course and update the LMS accordingly.

Do we have a solution?

Thanks

Hi Jon! You mention that you are using Storyline, but the help in this forum thread is specific to Presenter. So, perhaps checking out this article about Storyline will assist you.