9 Replies
Steven Usher

I'm having the same issue. We have a relatively straightforward course, the final screen being a 25-question Quizmaker assessment.

In IE9:

'Exit Now' button functions correctly at all times and LMS status updates correctly.

In IE10:

The 'Exit Now' button works until you have been through the assessment, after which it does nothing, and therefore the LMS status can no longer update.

It may be worth noting that if I complete the course in the LMS in IE9 and then launch it in IE10 it closes correctly, it's only when the Quiz is submitted in IE10 that the issues arise.

I've submitted a case to customer support so I'll update when I hear back, as I'm sure this is going to start being an issue for more and more people, as and when IE10 becomes requested by their clients.


Roger Swetnam


I am having the same problem.  I have updated to the latest version, Version 9 - V6.3.1303.2214 Pro.  I am able to open the Exit Dialog and Cancel it but not able to do anything else.  In the IE10 debugger, when I press the confirm to exit button, I get the error SCRIPT438: Object doesn't support property or method 'SetVariable' 

flashcommand.js, line 646 character 2

This points to the function function NotifySwfResize()


var swfMovie = thisMovie('player');

swfMovie.SetVariable("g_Resize.Trigger", "1");


 in you flashcommand.js file.  I believe that this segment of code was part of the change to the flashcommand.js file that was designed to fix the problem of your courses not being able to be tracked in IE 10.  In any case, it's creating a big problem for me.  Any fix  would be greatly appreciated.
Christine Hendrickson

Hi Josh and welcome to E-Learning Heroes!

From what I've read in Steven's case (I was unable to find one for Roger), it looks like it may be LMS-specific. It looks like Steven was able to change the requirements for his project to Internet Explorer 9. 

Have you tested your course outside of your current LMS? I would recommend testing our course in SCORM Cloud, if you haven't already. This would help us determine if the issue is browser-related or if it's on your LMS's side.

If you're using AICC content please take a look at the article below for testing information:

Articulate Support - Testing AICC content at SCORM Cloud

If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 

The articles here and here may also help clear up common LMS issues.

Let us know how it turns out.